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Business Profile

Clinic

Stride Community Health Center
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Stride Community Health Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stride Community Health Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was repeatedly called by one individual named *** (male) who used multiple #s to harass me and when I explained I work grave shift and he was preventing me from sleeping then hung up, he used a different number to call.I then received a text from him stating "enjoy the calls dumbass" from yet another #. Numbers he used include *****************-372-1083, ************ and ************ (text) and I have more than 5 attempts in one day for multiple days now.

      Business Response

      Date: 10/19/2023

      We regret hearing of anyone experiencing any type of harassment and offer our sincerest sympathies. Please know that STRIDE Community Health Center does not make solicitation calls of any kind, as we are a non-for-profit, Federally Qualified Health Center.However, we do take your complaint seriously and have thoroughly investigated this matter to the extent of our abilities. Upon our review, we can confidently assure you that the calls and messages  received were not from our organization based on the following actions:

      We have checked our employment records and we do not have an employee named or goes by the name of *******
      We have checked our phone number records and we were unable to find that the phone number provided to us was dialed on any of our phone lines.
      We have verified that none of the phone numbers that you've received calls from belong to STRIDE Community Health Center
      We have verified that we do not have the complainant phone number or any other contact information for you've provided listed in our database.


      For these reasons, we believe our investigation has been comprehensive and ask that the complaint be marked as unfounded and removed.
      Sincerely,
      STRIDE Community Health Center.

    Stride Community Health Center is BBB Accredited.

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