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Business Profile

Flooring Contractors

NOSV Service Systems LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flooring Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired NOSV Service Systems, LLC to replace hardwood flooring after a water flood. After we discussed the project, agreed on the quote and gave them a deposit; we could not get a hold of the President of the company (whom was leading on our project). We kept getting different stories for the project and after multiple attempts to contact the company they then refused to proceed with the project due to the way we asked for more information. They insisted on keeping a portion of our deposit for materials; which we've never seen or were provided receipts. This company should be looked into; the professionalism and the actually work being done is probably fraudulent. We have text messages and voicemails as proof of changing scope of work, excuses as to why they couldn't come, and how they were keeping a portion of the deposit.

    Business Response

    Date: 06/29/2023

    Hello we do not have a client by this name in our records from the last 2 years can we please see an agreement/estimate/invoice or check written to our company to show  you are an actual client or that you have entered an agreement with our company for any type of services. we would be more than happy to assist you. 

  • Initial Complaint

    Date:06/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Work completed 6/23 Billed Amount ******* Amount Paid ******* Hired **** of NOSV to do a make ready of my rental property to get it ready for tenants, this work included painting, filling and patching holes in the wall, caulking, cleaning to make the unit ready for my tenants moving in on 6/24. Also included some drywall put back in the furnace room, and the first floor bedroom The work had to be completed by 6/23, the work was not completed to my satisfaction and my tenants had to move in. I requested to meet **** at the property 6/24 to go over the issues I had with the work he did not show up at the agreed upon time 3:15. The walls I asked to be painted were not fully covered, there was damage not fixed and the unit was not cleaned. I thought he had done approx 75% of the work I asked. I messaged him my dissatisfaction with the work and explained I felt he only did 75% of the work so I paid 75% ******* and he threatened me with liens and said I was discriminating against him due to his race. Honestly I dont have time to deal with any issues, so I paid him the rest and committed to resolving other ways, via honest internet reviews and here with BBB. I have the whole text message chain I can provide if necessary.I have tenants moving in and will not bother them with getting a contractor in their and disrupting their lives. He offered to make it right I declined. He has on many occasions has not shown up when he said he would, so I cannot have to have my tenants deal with that. And have evidence of that in text messages.I would like to pay for the percentage of work that was completed no more. Please let me know if you have any questions or need any additional info ***************************** **********

NOSV Service Systems LLC is NOT a BBB Accredited Business.

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