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Business Profile

Gymnastics Classes

5280 Gymnastics, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnastics Classes.

Complaints

This profile includes complaints for 5280 Gymnastics, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

5280 Gymnastics, LLC has 2 locations, listed below.

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    • 5280 Gymnastics, LLC

      10601 W 44th Ave Wheat Ridge, CO 80033-2707

    • 5280 Gymnastics, LLC

      8110 Shaffer Pkwy Unit 120 Denver, CO 80127-4128

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The studio might be nice, but my experience has been awful before it even began. At some point in August in 2023, I was looking for studios for my boys to do gymnastics. I remember looking at multiple places and choosing one. Active Athletics---close to me. There were only a few that had a boys program. I remember looking at multiple studios. Somehow, I signed up to go to 5280. I am not sure how, but online I did. My boys have never actually attended a class. I thought I had signed up for **************** since that is where we ended up going. We have never attended a class to this day. I received monthly emails from 5280 saying they are charging me and even resigned the paperwork to register for a new year. The whole time I assumed they were communications from **************** where we were actually attending. I just assumed 5280 was the business name and Active was a ***. Never entered my mind that they were different places. I realized my mistake when a friend invited me to 5280 for a charity carnival. It clicked---I typed it into GPS and realized it was the place charging me monthly. (The charge is on my moms card so I never actually looked at the charge, Active charges on my card every month).After realizing something was amiss, I contacted 5280. I spoke to ******* and I believe *******, never to the owner as I requested. I was hoping they would understand that although it was my mistake, they never earned the $1500 they were charging. We never attended a single class. We didn't receive the service that they were charging for. I was hoping they would refund me, less the fees for processing. It was my mistake for assuming they were another studio and not paying attention. I couldn't even imagine how I did this. I have three boys and a ton of emails. I am not saying they are to blame, but also don't think they earned the money that I paid. I am asking for a refund for the more than a year of monthly charges.

      Business Response

      Date: 11/20/2024

      November 20, 2024

      Better Business Bureau
      Complaint Department
      Re: BBB Complaint #********

      Dear Better Business Bureau,

      Thank you for contacting 5280 Gymnastics regarding an issue from our customer.We appreciate the ********************************************* allowing us time to address the comments and concerns brought to our attention.  5280 Gymnastics is responding to the consumer complaint from ****** ******* (BBB Complaint ID: ********* regarding a tuition refund.

      I have been in direct contact with Ms. ******** and we have come to what we both believe is a fair and equitable resolution.  You should be hearing from Ms. ******* to confirm this.


      Thank you for allowing me the opportunity to address the issues brought to your attention. If you have any further questions or concerns regarding this matter, please feel free to contact me.


      **** ********
      Owner
      5280 Gymnastics
      Office: ************


    5280 Gymnastics, LLC is NOT a BBB Accredited Business.

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