Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2023

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Met with, paid and consulted with counsel (********************************) regarding our collection case on Nov 3, 2022. They were happy to take our money to open and consult on the case but have yet to follow through and begin the process. My emails, calls and even conversations (of which has been too many to count) since December have been ignored. Essentially they have ghosted us with no communication or explanation on why they will not fulfill their end as promised. I am only left with BBB and reviews in hopes that I can help other small business owners steer clear of Springman, Braden, ************************************************

  Business Response

  Date: 02/23/2023

  ************** met with our office regarding a collection matter on 11/03/22. An attorney met with him and explained the collection process,along with the documents our office would require in order to handle a collection matter on their behalf. ************** contacted us via email on 12/14/22 and asked if we would like to accept the collection case at that time. Our staff responded on 12/15/22 with a list of the documents we would need to open a collection case, and a request for them to also send what had been given to the attorney during their initial meeting, as the attorney was out of the office.There were 3-5 email exchanges on 12/15/22 with **************. ************** provided the documentation we had requested with the exception of an application that they did not have access to anymore. Once the documents were received, staff entered the information into our system, performing a manual skip trace as there was no application containing the information necessary for an automated skip trace.The initial communications required under Federal and State debt collection laws was sent out. When we initially met with the **************, we explained that we had to comply with Federal and State debt collection laws as we are collecting debts for 3rd parties. It is a different process than someone who is collecting their own debt. The only address available, thus far, is the address of the property where the debtors had been living (the property owned/managed by **************). I have reviewed the call logs for our Evictions ********************************** all employees in those Departments and our Office Administrators call logs and do not see that we have received a phone call from ************** between 12/15/22 and 02/23/23. If ************** called from a number that is different from what he provided to our office during his initial meeting (ending in ****), we would need that number in order to see if we had missed a call from that number. It is our policy to note all calls.
  

  We handle volume collections for landlords and community associations. Some landlords do like working with law firms that handle high volume collections. We do not want any of our clients to be unhappy with our services. If ************** would prefer to have us return his file, we will do so upon request.

  Customer Answer

  Date: 03/08/2023

  Thanks so much for the response. I would like to respond to their response. I pasted their response below as reference. My response is below in red. Can BBB post this as a reply so that we can continue the conversation with Springman, Braden, Wilson & Pontius, P.C.?

   

  My response > I appreciate them replying to me through BBB. Im not sure why they could not have simply emailed or called me with that info. I pulled my records and show the following:

  Email main office + ********: Dec 19th 2022

  Emailed follow up to ********, was told will get back to me with updated invoice so they can proceed: Dec 27th 2022

  Emailed follow up to ********, no response they can or will proceed: Jan 9th 2023

  Emailed follow up to ********, no response they can or will proceed: Jan 13th 2023

  Emailed follow up to ********, no response they can or will proceed: Jan 18th 2023

  Also, called and or spoke spoke with ******** on multiple occasions in Jan/Feb and she always assured me they will get back to me. I believe those call dates were Jan 9, 16, 23 & Feb 10. My number is ************, my wife number ************

   

  Curious why they only used the address the tenant was renting to try and contact him? Is that the only thing they can use? I provided multiple addresses and businesses in the documentation that the tenant had or uses, are those not viable?

   

  Based on their BBB reply, Springman, Braden, Wilson & Pontius, P.C has nothing more they can do? They sent a collection letter to the old address and that is it?

   

  Thanks

  ****

  LabMercury Co.

   
  :: ************ office
  :: ************ mobile
   
  www.labmercury.com