Reviews

Review Details

• Review fromJoseph L

  Date: 01/12/2024

  5 stars

  Joseph L

  Date: 01/12/2024

  We are very pleased with the 2 stair lifts that Mobility Plus Colorado installed for us to go from our 1st floor to our lower level. When we ordered them, they came out the next week for a flawless installation and quality product!
  

  Mobility Plus Colorado

  Date: 01/13/2024

  Thank you *** and we are happy you're happy! 

• Review fromNancy B

  Date: 01/07/2024

  1 star

  Nancy B

  Date: 01/07/2024

  I am extremely disappointed. My husband and I are over 80 years old and after spending several thousand dollars on medical equipment at this store over the past couple of years and having good service, we recently (first of October 2023) purchased a $2000+ lift recliner chair for my husband, who had just been diagnosed with Parkinsons . A few days after the chair arrived, we realized that it was way too big for him. He cannot reach the side panel, the cell phone charger, the cup holder etc, and most importantly , since its too big, the various adjustable supports ( lumbar, headrest etc.) are not in the appropriate place for his body. I contacted the manager and asked if we couple please exchange it for a regular size, since it was not a custom order, I felt sure they would be willing to help us. After exchanging emails and phone calls, on the last Friday afternoon in October, after 4:15 pm, the store manager called me and said they would exchange it for a restocking fee of $1000.00 and that I needed to decide before the store closed at 5pm. I assumed there would be some restocking fee but was floored that they wanted a 50% fee. Thats half of the purchase price of the chair! I said I would be able to pay $500 but that another $1000 would be just too much for us. That was the last time I was in communication with them. Such a disappointing position to be in.
  

  Mobility Plus Colorado

  Date: 01/09/2024

  We take great pride in our products and customer service but feel clarity needs to be offered in this case. This customer specifically ordered a recliner chair which we repeatedly verbally, and in writing, explained was not returnable or refundable. This customer will admit they received exactly the chair which was ordered and they were aware this was non-returnable or refundable. Shortly after the customer decided it wasnt the right fit and asked to return or exchange it. We said we couldnt do that but we would be able to get another chair to get the next size down. The charge being referred to wasnt a restocking fee - we would have to purchase and supply another chair. Our cost on these chairs is over $1,000 so we were willing to take a loss but the manufacturer had a sale ending that very day she called. We informed it would be more to switch if she missed the manufacturer's sale. In an attempt to assist her get the absolute best price possible to replace this chair she is painting it like we were pressuring her to make a decision and we were not - we were simply informing her that if she made the choice that same day we could get it cheapest possible replacement. In that call she thanked us repeatedly for trying saying she understood and had hoped we could do it for $500 but realized we pay 3x that much just to get her the chair from the provider to bring it to her. She was very appreciative and actually apologized to us saying I know this was my mistake but now we are receiving a negative review months later. Additionally, she reached out to the manufacturer directly who told her the exact same thing.  
  
  We would also like to note that this customer rented a recliner lift chair from us and came into the showroom and tested the recliners we sell before placing this order. This wasnt done over the phone or without exposure to any of our products. We went above and beyond in making sure she was aware of what she was purchasing, that it was non-refundable or returnable and even offered her other options at a loss to our business which she decided it wasn't the right chair. We delivered exactly what she ordered and offered her free assembly, pickup and removal all to help but she declined those offers. 
  
  We wish you the very best in your search *****. 

• Review fromKATHRYN V

  Date: 05/25/2023

  5 stars

  KATHRYN V

  Date: 05/25/2023

  This place has changed my life I am able to go places I couldn't before. I purchased a mobility scooter and life is now awesome. The service department is great also. They are always honest and reliable
  

  Mobility Plus Colorado

  Date: 05/26/2023

  Thank you so much! We appreciate you so much.

• Review fromDavid M

  Date: 05/22/2023

  1 star

  David M

  Date: 05/22/2023

  Terrible company, I took a 15 month old Pride,Go Chair in for repair estimate, (right wheel wouldn't go back or forward), got a repair estimate of $1100 for two motors and two batteries.I declined, took off the right motor off myself, found a set screw had loosened up, used threadlock to tighten it, and the Go Chair works fine They refused any responsibility.
  

  Mobility Plus Colorado

  Date: 05/23/2023

  We welcome any feedback provided to ** and appreciate the opportunity to offer clarity into this one. The Go Chair is a Pride product which we do offer service on. When the machine was brought into the shop both motors were testing below spec from the manufacturer's standards and so were the batteries. We offered a quote to replace these motors and batteries which the customer declined. Tightening the set s**** using threadlock will limp this machine along, but it will not solve the bigger problem of malfunctioning motors or weak batteries which is an electrical problem. The customer said it started malfunctioning several months earlier, but didn't bring it in until after the manufacturer's warranties had expired. The customer was very upset by this and refused to believe we couldn't "force it through". We explained that we were happy to do the work, but the cost of the motors from the manufacturer would be his responsibility. 

  This is a clear issue of "shooting the messenger" on this one.