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Business Profile

Window Cleaning

Bling Bling Window Cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    after +6 weeks for them to get started, this company left me without a bottom pane of glass on a swinging glass door even though the initial customer request clearly stated both panes were to be replaced. ******* the business owner admitted his mistakes but never corrected and subsequently ghosted me, so now I am left with a dangerously top-heavy glass door that should have just been replaced. He even mentioned that the door was 2-paned shatter resistant glass in the initial 'work order and measuring' visit but didn't install the bottom pane because apparently it is missing frame. But this info came AFTER they installed the top pane, left and "completed" the project. Then after I called to let him know about the missing bottom pane, he said he 'forgot to measure and order the 2nd pane'. But this was all after they installed the top pane and took my money,.. convenient huh? I even asked if I should just replace the whole door, or if it was 1 whole pane of glass, and he said no we can install/fix 2 panes. He just wanted the money for the top pane - it's not rocket science what happened here...To Rikardo: refund me the top pane+labor ($360 + labor) and I'll call it even. You can even come and get the glass to help recoup your materials cost......as why would anyone want a dangerously top-heavy swinging glass door?

    Business Response

    Date: 08/21/2023

     

    Customer Answer

    Date: 08/23/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Bling Bling Window Cleaning is NOT a BBB Accredited Business.

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