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Business Profile

Windows

United Windows and Siding

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windows.

Complaints

This profile includes complaints for United Windows and Siding's headquarters and its corporate-owned locations. To view all corporate locations, see

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United Windows and Siding has 2 locations, listed below.

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    • United Windows and Siding

      12090 Ridge Rd Unit B Wheat Ridge, CO 80033-2021

    • United Windows and Siding

      4080 1st Ave NE Cedar Rapids, IA 52402-3160

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We signed with United Windows and siding to complete a siding replacement project on 4/2/2024 with a deposit of $10,737.50 and were told our project would be in 8-12 weeks. 15 weeks went by and we reached out for an update by phone, text, and email for over 2 months (5 separate calls with messages left were not returned). I finally caused a fuss with their after hour receptionists who escalated ******** this point I received an email back from ****** on 8/24 apologizing and claiming he was out of sorts with the passing of his mother but we were able to set a date that our work would be done 9/30/2024 with his stating the would be able to do 9/23 or 9/30 based on their current availability. The workers did not show on 9/30 and ****** did not respond to my calls or texts asking what had happened or an explanation. I was able to speak with his ex wife who answered their business like and she did apologize and stated she had spoken with him to ensure he would provide an update. He still has not. We have not been able to reach him by phone and he has stopped replying to emails. I last emailed him both on 11/2 and 11/7 demanding an update or a return of our funds but he seems to be completely ghosting us and after taking our money.

    • Initial Complaint

      Date:06/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired ****** at United Windows and Siding. We put 1/2 deposit down for windows $3199.42, windows $3805, Lattice $828.18, Siding $4541. We had part of the work done by the painter and the painter never got paid. I asked for an invoice and never received one. They were supposed to install the windows on May 8 and 9. He ****** the owner) said "Hey ********, thanks for reaching out to me. Busy day. My window crew just pushed us back roughly a week and a half from now which puts us n the week of the 20th. Such a bummer. I can put you back on our calendar for the 21st to be safe if that is okay with you". I confirmed they were coming on the 21st and he said "Good morning ********! Sorry for the late reply. confirmed they were coming on the 2ist and he said "Good morning ********! Sorry for the late reply. I initially decided to install your project myself along with one of my guys. However, I have traveled back east to take care of my mother's affairs due to her recently passing away on Sunday. I apologize for not letting you know on Monday. It's been a little challenging with everything going on. I maybe out back east for a week or two but not sure. I will have an answer for you within a couple of days. Thank you for your understanding" Since the 20th of June ****** the owner will not respond to text, email, phone calls on his cell phone and they just keep taking messages at his office. I have had no communication. I am asking for a full refund. Thanks you ******************************* ************ *****************************

    • Initial Complaint

      Date:07/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March 2022, I signed a contract with this company for the installation of ****** windows & a patio door. I paid half down, then the rest on the completion of the project in late October 2022. The reasons I was given for the extensive delays and lack of communication between the signing of the contract and partial payment and the completed project was a combination of labor & material shortages. Once the installation was complete, and problems started occurring, my attempts to communicate via email, text and voicemail have frequently failed. What I need, and have asked for repeatedly, is a replacement for the patio door, a repair or replacement of the screen for the upstairs bathroom window, and a screen for the large slider in my bedroom. I am asking, as I have before, for one of the following: for this company to follow through on their promised warranty or to refund me the cost of purchasing another screen door for the patio door, a screen for the bedroom slider & a repair kit for the bathroom window screen. The hole is about the size of a silver dollar. Until one of these two solutions occurs, I will continue to assume that the warranty is worthless and the company deceitful in its marketing promises. I hope this doesn't end up in a small claims court, but if that is the only action that will produce a fair result, for me, the customer who forked out more than $17,000, I will take that step if this BBB complaint fails to produce the justified follow-through on the company's part.

      Business Response

      Date: 07/27/2023

      After speaking with a customer, she confirmed that she filed a complaint under a wrong company. We have no affiliation with this customer nor we performed or provided her with any bids. Thank you. 

    United Windows and Siding is NOT a BBB Accredited Business.

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