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Business Profile

Insurance Services Office

Best Insurance Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased insurance for my LLC for 12 months up front and had to cancel the insurance after 3 months due to the LLC not being profitable.
    I called and emailed Best insurance to cancel my policy on January 26 but my policy was not cancelled until Feb 22 but as of April 2 I have not received a refund of my balance of months paid, I am due a refund of the remaining months.

    Business Response

    Date: 04/30/2024

    Here are the responses Sent to and received from Mike.  We did what he wanted us to do to cancel the policy.  He did not let us know his mailing address was PO Box and that is where Liberty Mutual had sent the refund.  So the refund check was sent back to Liberty mutual.  We never heard from Mike that he did not get the check back until April 24th.  We then sent a form for him to sign giving the ok to send the check to his PO Box. Got the signed paperwork back on the 28th of April on a Sunday, sent the authorization to Liberty Mutual ON Monday the 29th.  It looks like a miscommunication and nobody really at fault and policy was cancelled on January 25th 2024.   

    ...Text sent to Blue Dog Ranch Construction (720) 333-7152: "Hey Mike, this is Devyn with Best Insurance. Derrick asked me to reach out because you were looking at cancelling the commercial policy. Was there a reason? What effective date would you like the cancellation? Once I have this information, I can e mail you the cancel form to get it handled. Thank you and have a great day! "
    Devyn Tousignant - 1/29/24, 4:30 PM

    ext from Mike Dantimo (720) 333-7152: "Date should be 1/25/2024
    The company I was contracting for ended their program"
    Derrick Best - 1/29/24, 4:32 PM

    Per Mike. E mailed LPR
    Devyn Tousignant - 1/29/24, 4:37 PM
    email
    labelpush_pin
    From: [email protected]
    To: [email protected]
    Envelope Name: Pkg Cancel Form

    Dear Blue Dog Ranch Construction
    Please review and sign Pkg Cancel Form which was sent to you on behalf of Bicknell Insurance, Inc.. Please click the "Begin Signing" link below to begin this process.


    Devyn Tousignant - 1/29/24, 4:36 PM

    Text sent to Blue Dog Ranch Construction (720) 333-7152: "I e mailed the cancel form, thank you!"
    Devyn Tousignant - 1/29/24, 4:37 PM

    Text from Mike Dantimo (720) 333-7152: "Thank you"
    Derrick Best - 1/29/24, 4:37 PM

    From: [email protected]
    To: [email protected]
    Envelope Name: Update Refund Address

    Dear Mike Dantimo
    Please review and sign Update Refund Address which was sent to you on behalf of Bicknell Insurance, Inc.. Please click the "Begin Signing" link below to begin this process.

    VIEW ENVELOPEVIEW HISTORY
    Devyn Tousignant - 4/25/24, 9:48 AM

     

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