Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because:
Sorry but I have chronic illness and have been struggling with flares the past months. I have communication saved too. The treatment didnt work and that is why we are disputing the cost. We paid another company to do the work and I am simply asking for the cost to be voided. Thanks and sorry for the delay.
Regards,
**** ***collection agency which I will dispute as well with the states attorneys office. It appears they have lots of complaints.
Business Response
Date: 01/23/2025
We provided a service for the customer on the morning of 7/15/2024. It happened to rain that afternoon. The customer then contacted us about the service and if there would be any issues with the rain. We told the customer that the product should have still been effective even with the rain later that day. We then guaranteed the service we provided and said if there was still any issues within a week, to contact us and we would reapply. The balance for this service was $59. The customer contacted us 2 days later with questions about the product used. We provided her with all of the information. With the tone of the customer we just wrote off that balance of $59 as we were anticipating a call for a re-application. We received no further correspondence from the customer.
Fast forward to 9/2/2024, the customer contacted us again that we mentioned a reapplication due to rain, clearly past the one week window that we mentioned for reapplication. We said that we were very busy at the time and could not apply right away but ended up doing a treatment on 9/20/24 for the customer for a new charge of $65. The customer thanked us for the application. This balance was never paid for and went to our collections provider after 60 days with a notice of an outstanding balance. Before this action, the customer received an invoice on the door for the treatment, statements in the mail every 15 days, and email notifications of the balance due. The customer then sent us an email about not being satisfied with the service we provided and asked the balance to be zeroed. We obliged once again and zeroed the balance. We emailed the customer in return and also left a voicemail with no reply to either to further try and mend the fence.
In the end we provided two services for the customer, and they paid $0. We have all email and text messages we had with the customer and if we need to provide any more answers or evidence for our behalf we will gladly do so. We pride ourselves in customer service have a very high customer retention and satisfaction percentage. Its unfortunate with the lack of communication from the customer we could have avoided and resolved all of their issues, and they could been resolved without the need for negativity.
Business Response
Date: 01/24/2025
The cost was voided on 12/23/24 after your email to us directly. We returned that email and left you a voicemail. The customer owes us $0. Thank you!Business Response
Date: 12/30/2024
Hello- This complaint belongs to a branch in ********. Can you please remove this from our BBB in **? Thanks.Customer Answer
Date: 01/21/2025
Did you email me with more questions?
im sorry but Ive been ill. Thanks
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