We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Patron Saint Medals
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a **** ******* cross with a sterling silver chain. The money was a gift from my elderly father who wanted to buy it for me after we discovered I am severely allergic to nickel. What I received was unmarked with no indication of it being silver and after three days of wear broke me out in hives yet again causing me more pain. The company said theyd contact their drop shipper to work it out and then ghosted me. I would like a refund for the total amount of the fake sterling silver chain.

    Business Response

    Date: 06/12/2025

    Anemone,

    I am very sorry for the issue you had with the chain. It is very likely the lacquer the supplier uses on their sterling silver chains that you are having a reaction to. This is a very reputable supplier based here in the ** and have been a family run business since 1900. I have personally toured their facility earlier this year. They are happy to refund you the amount for the chain. I have sent you an email with the instructions on how to return it for a full refund. Please let me know when it arrives by sending me the tracking number and I can expedite the refund process.

    God bless,

    *****

    Owner of Patron Saint Medals

  • Initial Complaint

    Date:10/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sept 16th 2024 I ordered a gold Chain with a saint medal on it for $108.94, what I received was a teeny tiny fake cheap looking chain and a saint medal that was the size of a dime. I never even took it out of the package. I contacted them immediately and told them this was unacceptable and I wanted to return the item and get a refund. They told me I had to fill out forms and wait for an approval to return. So I did EVERYTHING they said and returned my item. I paid $8.95 for shipping. They received the package and I still have not received a refund. I message them almost everyday, they have had the package over 2 weeks. Last week I got a message saying she only does refunds once a week and hopefully she will approve my refund on Wednesday and then they can refund me on Thursday, contact them on Thursday. Which I did and no reply and still no refund. This company has had the item AND my money for over 2 weeks and I would like my refund. I feel its theft, them keeping my money.

    Business Response

    Date: 11/12/2024

    from: ***** ********* <***************************************************************************>
    to: ***** Look <**********************************************************************>
    date: Nov 8, 2024, 9:41 PM
    subject: Re: BBB: Third Notice - Customer Complaint Requires Immediate Attention

    Sorry, I did not see the other two notices.

    This customer filed a complaint with ****** so I was not able to refund her money until the dispute was resolved. It has been resolved and she now has her money.

    We followed the standard process for returns and rely on our suppliers to process the returns. It was delayed on their end. I communicated this to the customer and she was not happy with that response. That is when she filed with ******. She would have received the refund shortly after but that delayed it.

    We are sorry for the inconvenience and have now revised our policy for smaller value order returns like this.

    Best regards,
    *****

  • Initial Complaint

    Date:01/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a cross necklace from this business and it wasn’t the right size. On Christmas Day, I contacted the support address about returning the item for a refund. I heard nothing for several days and finally I called and got a response that I could return from David. It took David about a week to get back with me on the PO and reference numbers to be included on the package. All of this was placed on and inside the package which David asked me to send to an upstate NY address. At the end of the first week in January, the vendor received the returned necklace. I gave David the package tracking number as requested. The following week I contacted David via email saying the package was received and asked about the refund. David said his vendor was a victim of a cyber attack and it would take time. A week later I followed up and asked and he said the vendor was down. I followed up again last week and he asked for tracking and said he would refund. Another week has gone by and I have heard nothing. I again followed up with him last night. It’s been over a month since I stated this and it’s ridiculous to not have received the refund.

    Customer Answer

    Date: 01/29/2024

    The URL purchased from was Patronsaintmedals.com

    [email protected]

    is the email address for customer service.

    Business Response

    Date: 01/30/2024

    I am very sorry for this customers experience. I did not think she had given me the tracking information but upon further review, she did give it to me and it does show receipt. I usually wait for the supplier to send me a credit memo before submitting a refund but they have not. However because I do have the tracking and it does show as returned, I will go ahead and issue a refund for her because of the long delay. Very sorry for the inconvenience. 

    Customer Answer

    Date: 01/30/2024

    Better Business Bureau:



    I have reviewed the response made by the business, and find that this resolution is satisfactory to me.




    Regards,



    Kristine Lanoux

Patron Saint Medals is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.