Reviews

Review Details

• Review fromHector F

  Date: 11/27/2024

  1 star

  Hector F

  Date: 11/27/2024

  The company refuses to close out permits after multiple phone calls. I have been told multiple times that they would call me back to discuss the matter and still haven’t received a phone call

  Benjamin Franklin Plumbing

  Date: 12/03/2024

  Thank you for reaching out. I want to take a moment to provide a clear timeline of events regarding your project: November 18th: We visited your property to assess the situation and provided you with options to proceed with the work. November 19th: We began and successfully completed the work as discussed. November 20th: We filed the permit necessary for the work. November 27th: We received authorization to pay for the permit. At this stage, we are awaiting an inspection date to review the work. While we are committed to handling everything as efficiently as possible, certain steps—such as inspection scheduling—are managed by external entities and are beyond our control. We understand that delays can be frustrating, and we are doing everything within our power to move the process along swiftly. If you have any additional concerns, please don’t hesitate to contact us directly. Thank you for your patience and understanding.

• Review fromPetrit H

  Date: 10/08/2024

  1 star
  They charged me $288 for a diagnostic but never fixed the boiler, Sylvester the manager doesnt want to give me a refund at all. They diagnosed it monday (faulty pressure sensor) but said the part will come in friday meanwhile the hot water is off to the apartment, i looked up the part myself and was able to get it delivered the next day (tuesday). I installed the part because i needed hot water and couldnt wait almost a week. (Im a plumber myself in *** but its a 2 1/2 hour drive for me to go to this house in CT so thats why i hired someone) I replaced the part in 10 minutes which they wanted to charge me $650 to install but that never fixed the problem. They say they fixed 1 problem but there must be another problem that they cant seem to find, meanwhile my boiler is acting the same exact way after they “fixed one problem”. They sent 3-4 guys to try to fix it but couldnt find the problem at all, i hired another boiler company and they found the problem, went to buy the part and fixed it same day in 3 hours. The problem had nothing to do with the pressure sensor. They diagnosed and found the real problem with it right away which this company couldnt find with 3-4 technicians. The manager Sylvester is very rude and told me i wont be getting a refund.

• Review fromPhilomena M

  Date: 08/16/2024

  4 stars
  So after allot of back and forth, Felix tried to be decent and offer us a slight refund. I feel that he tried his best to fix the situation Again as stated I did signed the contract My suggestion is that this company provides a better explanation of the job. The technician did do a good job.

• Review fromDon B

  Date: 03/28/2023

  1 star
  I recently had a water emergency at my home and called Benjamin Franklin Plumbing to help. Although the first technician was prompt to come to my home and was polite / easy to talk with, he was slow and vague with his diagnosis. I felt I was being groomed to expect many unforeseen expenses. The Technician left me the first day with the impression that I had major issues and crew would come over the following day to further diagnose and fix. NOTE: Before any work was completed, Benjamen Franklin had me apply for a loan through ******** in the amount of $6000.00. I was led to believe the amount granted would have covered anything that was needed to have running water in my home again, but that was not the case. The technician did explain about the diagnosis fee of $109.00 but it showed on my bill as a Service Charge and another charge for $267.00 appeared as a DIAGNOSE charge but removed after spending $6845.00. The total Charges were $2791.00 to replace pump w/o wire ½ hp after pull. $900.00 to replace the wire. $1877.00 for a LAKOS Sand Separator and $1168.00 to Pull & Drop pipe in the well. They use the entire loan amount and another $845.00 which I put on a credit card. I feel I was over charged and takin advantage of during the stress of being out of water.