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Business Profile

Carpet Pads

Rug Pad USA LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Rug Pad USA LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rug Pad USA LLC has 2 locations, listed below.

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    • Rug Pad USA LLC

      PO Box 329 Ansonia, CT 06401-0329

      BBB accredited business seal

    • Rug Pad USA LLC

      1 W Main St Ansonia, CT 06401

      BBB accredited business seal

    Customer Review Ratings

    5

    Average of 1 Customer Review

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    Review Details

    • Tiffany E

      Date: 05/04/2024

      I purchased a rug pad from this company after reading their tutorials regarding problems with area rugs bunching up. I have several and it has become a major annoyance. I was impressed with the amount of information they provided and decided to look at their products. They seemed a bit above average pricing but concluded that they had just educated me on how to solve my problem – I may as well invest in their product as well. Times change fast and a month or so later I find myself soon to be unemployed (My own choice) and worrying about saving funds for when I need them. The rug pad had been sitting in the box unopened for weeks. I thought to check their return policy – which seemed pretty straight forward – Contact us, and we’ll take care of you. I contacted them around noon on a Saturday afternoon – Expecting to pay shipping, or possibly a repackaging fee – as most companies do these days. I received an email back within 2 hours. Two in fact. I opened the first one and it stated I had been refunded the full amount. I opened the second one and there was a short sentence from Josh stating that I had been refunded and there was no need to actually return the product at all. I’m still kind of dumbfounded - This is old school customer service which I thought was long dead. After recently having to scratch and claw my money away from multiple shady Resume building companies, and one of those AI image generator aps … I’m still have a bit of afterburn. PROPS to this company. I will be back.

    Rug Pad USA LLC is BBB Accredited.

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