Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother contacted these people on 04/26/2023 to refinish our bathroom. They quoted her a price, and were responsive. She put down $500as a deposit, and they began work. Then she payed 4000 on 4/29, 650 on 5/2, 1500 on 6/7 and 800 on 5/12. They tore out our sink and began demolition and left all the trash and demolished pieces. They stated they were ordering a vanity and other materials, but it never showed. After their last appearance 5/19, we tried to contact them on 5/23, 5/24 he stated he had family issues. We tried to contact them 5/29 (no response), 5/30 they stated they would come by, then on 6/2 he would come by tomorrow. The next day, he asked for money, but he never came by, and stated he would come by in 2 days. On that day, 6/5, he never came by despite us asking when he would be by. We followed up 6/7 we asked for an update, nothing, and 6/12, 6/13, we had no contact. We requested a refund, and nothing. The number is now no longer accepting phone calls, and there is no contact from them. We will likely try to pursue legal action, but it does not seem like we have any way of contacting these people.

• Initial Complaint

  Date:04/06/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mike was referred to us by a friend. First contact was about an year ago, and the work began in earnestness around October 2022. The work continued apace until the end of December. The whole interaction was very good, and we always thought that Mike, and the people working with him are very reasonable. They promised and they delivered. I always paid him the amount he asked by cheque. There was never any written contract, but rather a gentleman's handshake agreement. Something changed in December. After December, he really slowed down the whole pace of work, and since beginning of February until now I have seen him exactly once, and I have seen his crew work on the project for exactly 4 days.
  
  I have tried calling him, texting him but he refuses to respond. Once I tried calling him 20 times in a day but he still refuses to respond. I have asked for an invoice for the work done (although I have paid him, I need the information for my records), but he has not provided me with that information. All the debris from the work is still lying in my lawn. He had promised the whole work to be done within months, but not it has been over 6 months. I am filing this complaint as a last resort.