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Review fromSteve B
Date: 09/12/2024
1 starSteve B
Date: 09/12/2024
We’ve had water intrusion issues ever since roof replaced by JulesPoirier Company in 2020. Jules and his Team did 3 follow up inspections, two times they attributed fault to other issues (gutters/chimney condition). Fair, we weren’t looking to pin our issues on something beyond their control. We took that advice to heart and addressed those concerns with a chimney / flashing rebuild as well as twice annual gutter cleaning and now replacement to larger gutters.
When the water intrusion issue continued Jules’ team this time pointed blame to a 2nd story window and caulked the flashing/ J channel at the roof to siding transition below the point they suspected water was entering the home.
When the water intrusion issue continued I decided to seek advice from other local companies which was an eye opening experience. Seemingly every siding to roof transition was installed incorrectly. Flashing / counter flashing done wrong. Nails through step flashing. Drip edge was also placed on top of ice and water shield (should be below). These issues now need to be addressed at an additional expense to us less than 4 years after our roof was replaced. The caulking they carelessly placed will also make the repairs more difficult. Unacceptable.
Upon raising these findings to Jules - no response at all. That’s fine, we would not want JulesPoirier Co doing any further work on our home, but the dancing around an issue of their creation is maddening.
Their pricing (in 2020) was competitive with others we received, they were not the lowest bidder nor the highest, but the quality of work is severely lacking and their customer service has been equally poor. Roof replacements are a significant expense to homeowners, we hope you take this review into consideration before contracting with JulesPoirier Company.
Jules Poirier Company, LLC
Date: 09/13/2024
Mr. Burger,
I'm sorry you feel this way. However, the building department did approve our work and said everything was done correctly. This can be looked at by public records on the Farmington Building Departments Website. We did come out multiple times free of charge to try and help you fix your issue. But as we said we cannot warranty other issues that dont pertain to the roofing it's self. Also, upon looking at your permits noticed that the chimney permit was never closed out. We tried our best to help you free of charge so to say we had poor customer service doesn't really seem fair.
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