We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Improvement

D & E Home Improvements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* * * ******* ************ , took lots of money up front, promising he was going to do a lot of work. He never showed up, demanded more money for what he called "extras" even though he hadn't done anything yet. I confronting him with police after I google him, and saw he had been arrested in Connecticut for drugs and scamming people. He moves town to town doing this. I knew he wasn't trustworthy but I thought he would still come and do the job, which he never did. Beware, he is dangerous, and has been scamming, stealing money for awhile now.

  • Initial Complaint

    Date:02/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/4/22 - Agreed on specific Bay window with big fixed center window 12/22/22 - Paid first of 4 installments of $619.00 1/16/23 - I asked Derek for dates we can schedule installation 1/23/23 - Paid second of 4 installments of $619.00 1/30/23 - Derek was on my property, I asked again about scheduling and was told Monday 2/6/23 2/5/23 - I found a window stored in my garage that was not the one agreed to. I reached out to Derek and he informed me the window I had paid for was broken and he intended to use a different one without my knowledge or consent. 2/5/23 - I confirmed 2/6 would be the date of install and Derek said it would now be 2/7 AM (which was never communicated to me before I asked) 2/7/23 - Derek never showed up for the job, did not reach out to me to reschedule or let me know he wouldn't be showing up. 2/8/23 - I let Derek know I would no longer be moving forward with this work as he had not met any of the install dates discussed nor did he provide me with the window I paid for. I asked for a refund 2/11/23 - I texted Derek again to be refunded for the work he did not provide 2/18/23 - I texted Derek once again for my refund 2/21/23 - I emailed Derek a demand letter as he had not yet sent my money back 2/21/23 - Derek emailed me stating we already had a contract in place and he would not refund me despite not meeting any terms discussed 2/21/23 - I let Derek know we never had a contract in place 2/21/23 - Derek stated that no terms were ever in place contrary to his first email 2/21/23 - I asked again for my money back 2/24/23 - I asked once again for my money back and let him know that if he did not remove the window from my property I would charge for rent I am requesting a full refund of my $1238 as our agreement was not met; my bay window was broken and not replaced and Derek did not show up for install on any occasion. I am also requesting $50/day rent for storage of the window he will not pick up (2/25-2/28 = $200). Total $1238 + $200 = $1,438

D & E Home Improvements is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.