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Business Profile

Used Car Dealers

International Motor Cars

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 28, 2022, I purchased a new 2022 ** *** *** (electric golf cart) with the VIN number, ***************** from Gary P******* of International Motor Cars on the ****** ******** ** ****** **.

    Shortly after taking delivery the cart began to shutdown completely while in operation on the road. The cart continues to shutdown while in operation with no warning.

    I have had ongoing communications regarding the electrical failures and the other structural problems with the cart.

    I sent the letter below to Gary P******* by **** certified mail. He has responded and is unwilling to warranty the golf cart.

    I am seeking a refund or a replacement.


    April 30, 2023

    Re: 2022 ** *** *** electrical malfunctions and structural issues

    Dear Gary,

    On June 6, 2022, I purchased a new 2022 ** *** *** with the VIN number, *****************. As you are aware, the vehicle has had continued malfunctions and structural issues.

    This vehicle:

    Routinely loses power and shuts down completely while driving without warning
    The backup camera does not function
    The front left break leaks fluid
    The rear cargo deck, and cargo deck support do not line up making the cargo option unusable
    The rear seat step/frame has a significant sag
    The roof frame supports “squeak” while in operation
    The cooler latch is broken
    There is a missing access cover in the forward left compartment

    I have contacted you several times regarding the individual mechanical and electrical issues and you have not taken steps to resolve them.

    One of the largest selling points for this vehicle was its warranty. Since this vehicle has not functioned appropriately since the time of purchase, I would like to return it under warranty. If this is not an issue you have seen with the same make and model as other vehicles, I am willing to try a new one. If not, I would like a full refund.

    I look forward to working with you to find an adequate solution. Enclosed is a copy of my purchase order.

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