Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a pipe tobacco order at 4noggins on December 21, 2024. The company sent a package of pipe tobacco to me through *** with a value of $340.27usd, $63.50 of it is shipping. *** lost the package, naturally, and told me they issued 4noggins a full refund based on the invoice I sent them. I did not hear back from 4noggins after *** refunded them. I sent numerous emails and phone calls regarding MY refund. Over a month later of no response, I said Ill ask my credit card company to do a chargeback, I was met with an email from 4noggins saying “we did not declare the parcel at actual value so what we receive anything from ***** it will be at the declared value of $49.99.” I responded that I sent the full invoice to *** (I have NO clue why he brought up *****?) and they said they refunded the sender (4noggins) that amount. After that, I did not hear anything, despite multiple calls and emails to them. I finally received an email, April 1, 2025, months after the package was refunded by ***, “your refund is past the deadline, we can reship or give store credit.” I inquired about what deadline they were referring, as there is nothing on their website about a deadline for refund, and how would they reship it if it was lost? no word back. So, it sounds like they got the package back and never told me. Their policy states they will issue a refund, minus shipping and %15 restocking fee if they get the package returned or reimbursed. It appears either *** reimbursed them, and they will not issue me a refund, effectively doubling their income on 1 order, OR the package came back to them and they have not contacted me regarding the deadline, reshipping, or refunding the contents. I am seeking a refund of $235.25usd. $340.27-$63.50shipping & %15 restocking fee.

  Business Response

  Date: 04/07/2025

  This issue concerns an international order to ******. We have not received the parcel back from *** nor received any kind of payment for the lost parcel.  The parcel was rejected by ****** ****** ********. We informed the customer that we cannot issue a refund because of a 90day limit on refunds by our payment processor.  We offered to send a replacement order but the customer is intransigent and harrassing.  We will communicate again and see what kind of accomodation we can reach. 

  Customer Answer

  Date: 04/08/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  

  I was never informed it was rejected by cbsa. I was never informed of 90day deadline, just told deadline then no response when I asked what deadline. In total I have recieved 3 email responses, non of which were followed up on when I responded to them. I asked about deadline, if it had been returned to them, no response. I said Id take store credit when they offered, no response. Not 1 phone call was answered or returned. Any harrassing is due to their complete ineptitude at providing any clear communication or customer service. I am trying to get this resolved. It's been over 110 days. 3 emails, no questions answered.

  Sincerely,

  ****** ******

  Customer Answer

  Date: 04/08/2025

  They said they lied to **** about the contents and did not declare actual value, but If **** rejected it, it would be returned to sender. The last email I got was "This order is past the deadline to process a refund.  We can offer you a store credit or we can reship the order if you would like." I said "How can you reship if products discontinued, or was it sent back to you?" No response. I then said "Whatever. Store credit then please." No response. So I asked for a refund. If **** rejected it, then it was sent back. They offered to reship, so it must have been sent back. Their policy states, and this is directly from Jeff Tomei in his first email "If the parcel returns to us we will issue you a refund for the items in the parcel." No responses and no notice of 90 day return deadline. No refund issued.

  There has clearly been lying throughout this entire process. Starting with the declaration to *******.

• Initial Complaint

  Date:08/20/2024

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed two orders with 4noggins.com, om March 14, 2023 and January 11, 2024, respectively. I paid $717.65 for the first order and $696.38 for the second. The two packages were shipped at the beginning but unfortunately got returned to 4noggins.com finally. I tried to contact 4noggins.com to solve the problem via email. The person replied saying they could ship my package to me again. However, I never received anything. Perhaps they just did not ship them out at all. I asked my friend in the US to call 4noggins.com several times, no answer. I emailed 4noggins.com again, no answer. I believe 4noggins.com is ignoring me. They did not issue a refund to me either.

  Business Response

  Date: 09/17/2024

  This order was from customer in ***** not ******** as indicated in the complaint.  This parcel was re-shipped to the customer but because of the age of the shipment the tracking link is no longer valid.  We suspect the parcel was delivered as intended or is being held by Customs authorities.   We are unable to provide any additional information at this time. 

  Customer Answer

  Date: 09/17/2024

  To whom it may concern,
  
  I appreciate BBB's help.
  
  The response by 4noggins.com does not make sense. If they did reship my two orders, as a business, they should have recorded the tracking numbers or emailed me the tracking numbers. The fact is that I sent several emails to 4noggins.com after they said they would reship my orders (as shown in previous attachment). However, I never got any response. 
  
  Besides, if the parcels got to ***** Customs, the receivers would have received notice from ***** Customs for clearance. Even if the parcels were held by ***** customs, they would have been returned to the sender if the receiver had not finished customs clearance. The fact is no notice from ***** Customs was sent, which means the "reshipped parcels" never got to *****.
  
  Now, I request that since 4noggins.com claimed that they reshipped my orders, please provide the evidence (tracking numbers). Otherwise, please refund me. 
  Thank you.