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Business Profile

Recycling Services

Windsor Sanitation, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Windsor Sanitation, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Windsor Sanitation, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/10/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the garbage company that picks up my garbage once a week. New invoices for the year 2025, came out in December to be pay yearly, twice a year or quarterly. First payment was due on 1/31 and I made my first quarterly payment on 1/27 for $145.00 out of the total invoice charge of $577.68. Today is February 8th and my garbage was never picked up, instead they left a note on my garbage bin stating that I had a non payment action. This is not the first time this happens. This has been a joke to these people. They expect you to make a payment and call them to let them know you made a payment. Why do I need to do their job? I made the payment 4 days before my due date and to them it is a problem when you make a payment close to the due date, well they need to change the due date or state on their invoices that the due date is not really the due date. As of right now they have my account on credit hold even though it is showing I made a payment on 1/27 for 3 months (January, February and March). They need to stop playing with people's time and money. They have been paid for a service they are not providing. I work for a living and I don't have the time to be calling them to let them know something they should be checking themselves.

      Business Response

      Date: 02/10/2025

      This customer is correct, she should not have been put on the stop service list, and we are very sorry for this oversight on our part, i am issuing the customer 1 week credit for the week she was not picked up. 

      Customer Answer

      Date: 02/12/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

    Windsor Sanitation, Inc. is BBB Accredited.

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