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Business Profile

Solar Energy Design

C-Tec Solar, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $36k residential pv solar system from C-Tec Solar in the fall of 2014. On 08/21/22, we discovered that there was a problem with 13 micro-inverters not working and not reporting usage to the ***************** app. I called C-Tec several times on Monday 08/22/22 and no response. After many attempts on the following day I finally was able to get a person on the phone on Tuesday August 23, 2022. They told me that they're service was "backed up" for 3 weeks. After letting the service rep know of the issue with the microinverters and that we discovered this issue after receiving a $400 invoice from **********, he proceeded to tell me that he could send two people out to my residence to diagnose the issue but that it would cost me $660. We exchanged emails on 08/22/22, 08/23/22, 08/24/22. I called to follow up on 08/25/2022 and spoke to the rep but then was told that he just learned of a death of a family member and he needed some time to process everything. I called the office again today, 08/29/2022 and was directed to voicemail. I proceeded to follow up with email to let them know that if we could not resolve this issue that I was going to contact the Better Business Bureau. To my surprise I received an almost immediate email response letting me know that I was "in the queue"...I am not certain what this means and I am getting tired of the run arounds. I have my contract with C-tec and they had a 13 year 100% labor warrant. Per the contract- "This covers all electrical workmanship and balance of system components(non-solar specific parts). Manufactures warranty applies for all parts..." I would like C-tec to stop giving me the run around, honor their contract obligations, and please fix the issue with the microinverters if they need to be replaced.

    Business Response

    Date: 09/27/2022

    ***** ******* ***** * ***** ******* ********* *** **** **** ** *** ***** ***** **** ******* ****** ***** ******** *** *** *********   ** ******  

    I did reach out to BBB out of frustration because I had been calling the office for several days and never received a response and in the meantime I was incurring costs from **********.

    It happened that the day that I put in the complaint, you resolved the issue. I didn’t know if this was a coincidence or if you just got to the issue that day. In any case, I want to thank you for resolving the issue and I will reach out to BBB and let them know that this has been resolved and if possible I will rescind the complaint.

     

    ***** ******

    ************

C-Tec Solar, LLC is BBB Accredited.

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