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Business Profile

Solar Energy Contractors

JD Solar Solutions

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for JD Solar Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      JD Solar came out and replaced a defective microinverter. They charged me for the labor to repair even though microinverter was under warranty ( I felt enphase the microinverter manufacturer should have paid for their labor). Five days after installation 16 of my 24 panels stopped producing and I have called and emailed over 10 times since May 2023 when this happened. The owner Damon did reach out and say he would get someone out to look at it and not charge since he admitted the tech must have down something to trigger outage. Also said he wouldn’t charge which was nice to hear. Ten phone-text messages later and almost 2 mos I have still not heard back.

      Business Response

      Date: 08/16/2023

      Please note the following, as per our attached signed contract.

      We have every right to charge for labor.  It is industry standard to provide a 1 year labor warranty on our work.  We provided a 10 year warranty.  .The 10 year warranty has expired.

      Permission to operate system is attached:  from Eversource/CLP the system was turned on 4/4/2013.

      The part that failed on the solar was a enphase micro inverter.  The part was under 25 year manufacturer warranty.  If this failed in year 2 we can charge for labor to replace it, as it is not a bad installation, it was replacing a warranty part which  does not get covered under warranty anyways.  If he wants the manufacturer ******* to pay the invoice:  he can fight w them to pay him/us invoice of $220.  This 5/52023 invoice for  $220 is also attached.

      ***** ****** also has multiple emails.  He did not respond to emails I sent to email on the contract to schedule service.  We can not work on someone's home without their approval of course!

      ***** email from contract, email he gave to BBB and email he just sent me with Icloud is the only the latest one works.  

      Please also note ***** replaced the monitoring system without our direction which i maybe what caused the issue he had as well.  

      We sent a technician there yesterday to double check and trouble shoot the system.  He did not respond when he was there.  The system is working at 100%.   Maybe it re-connected to his monitoring, maybe he hired someone else to solve the problem.  Attached is also a screen shot showing the system is at 100%.

       

      Either way this is a frivolous complaint and has no merit.  We take our complaints and compliments very seriously and strongly encourage the review of this to be deleted on base of the facts.

      Thank you for your time and consideration to remove this complaint,

       

      Have a wonderful day and please reach out to me with any further questions.

      Best regards,

      Damon

    JD Solar Solutions is NOT a BBB Accredited Business.

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