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Business Profile

CPA

DeCaprio CPA & Associates, P.C.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Kaitlyn M

    Date: 05/16/2023

    We used DeCaprio CPA & Associates for our 2021 and 2022 tax returns. We have 2 personal returns as well as a business return.
    Almost every time we spoke to our tax professional we were left with more questions than answers. We were misled multiple times on questions that we had with regards to our business, such as getting help with setting up our Sales Taxes properly. We ended up overpaying our Sales Taxes for an entire year due to being provided with incorrect information. When I questioned why we were given different information previously, we were told that wasn't the case, despite having the email proof where this was stated.
    After expressing our concerns with our services multiple times, there was never an apology or a discussion on how our working relationship could improve, there was just rude and unprofessional commentary back to us, never admitting fault or the inability to answer our simple questions.
    The final straw was when my partner had asked for advice on getting his 2020 refund - we worked with a different tax professional for 2020 and we did not know what happened to the refund. Our preparer at DeCaprio CPA & Associates offered to help with finding out what happened. After multiple conversations, phone calls, and emails - it was stated that it was being handled. At no time was there any mention of an additional fee for this assistance - we assumed that if there was going to be an additional fee, it would be communicated. Two months later we receive a bill in the mail for $185. We inquired why we were being charged when this was never disclosed - we would have handled the issue ourselves or gone back to our previous tax preparer if we knew there was going to be an additional fee. When we asked about this, we were met with more unprofessionalism.
    We have ended our relationship with this firm and want to warn others of the unprofessionalism and lack of communication that you get when working with this company.

DeCaprio CPA & Associates, P.C. is NOT a BBB Accredited Business.

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