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Business Profile

Fire and Water Damage Restoration

Paul Davis Restorations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/25/2023

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The contracted date was to start the week of 7/23/23 and commence as per contract 2-3 weeks later. On 7 different occasions, the workers did not show up for the day resulting in loss of pay as I had to make arrangements to be at the home. On 4 different occasions, the workers showed up 3-4 hours late. 7/27/23 Kevin notified me that the workers were "pretty much finished" I checked everything and sent Kevin a long list of things that were not addressed. Lack of communication between Kevin B******* and his subcontractor was always present. The biggest issue was the white beadboard paneling was checked the day after install and bulging and coming apart. Kevin was notified by text immediately. on 7.27.23. Since that time there have been numerous cancellations by this contractor. I did add additional painting that took 1/2 day. The paneling is defective and coming apart. I tried repeatedly to have Kevin arrange for his sub "Gil" come and fix the problem. Although Gil was on vacation for one week, he was supposed to come today 8/24/23 to address the issue and once again canceled. Main issues, paneling is bulging and coming apart, see pictures, lockset not taken off, electrical work performed by non liscened non English speaking worker. Rust coming through radiators, Cleaning never done and nails left all over floor. My Dad (89) had to pickup all the nails and vacuum so no one would step on nails. Sheetrock was damaged at the end of the stairs with gouges,

    Business Response

    Date: 08/25/2023

    Spoke with Mrs. ******.  We were working toward completing punch list items at the time this note was posted.  We decided to put together a change order for work not completed.  Thank you for the feedback.

    Customer Answer

    Date: 08/29/2023


    Complaint: ********

    I am rejecting this response because: I have contacted Jason and spoke at length. I also included to he and BBB all the information sent. He didn't have a record of the over $7300 we have thus paid him on 7/07/23 and I have provided him with that also. He sent me an email that day to say he was looking over the documents and would get back to me with an amount due to me.  I have not heard back from him and sent him another reminder to please send me his document.

    Sincerely,

    ********* ******

Paul Davis Restorations is NOT a BBB Accredited Business.

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