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Business Profile

Home Buyers

Better Buyer, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a cold call via telephone, I said I would like an estimate for purchase. I received a call back and was asked to sign a permission form. The information was not correct as the person stated. They spoke its not important that its just so they can have permission to come look at my property. I met with them on Monday, which was within the three day cancelation of telephone solicited business backout clause for cancilation. They showed up at my property and and were very unprofessional. they did not have a deposit check as promised, no paperwork, and not even a buisness card to show who they are. I asked for a copy of the mans license to prove who he was, but he never produced it. Now they are saying I signed a contract and I owe them a $15,000 commission fee. This is obviously attempted telephone fraud of the highest degree.

    Business Response

    Date: 05/08/2025

    Dear BBB,

    Thank you for your message and for bringing this matter to our attention.

    To clarify, Better Buyer LLC facilitated your cash purchase of the property on April 30, 2025, and at that time, no commission was paid by you. Better Buyer LLC covered the attorney fees and associated costs for the transaction. We understand that there may have been some confusion regarding the details of the agreement and the interactions you had with our representatives.

    To help clear up any misunderstandings, we would be happy to provide you with a copy of the signed agreement. If you could share the details of your complaint or any specific points of confusion, we will address them promptly.

    Please feel free to reach out to us directly at ********** and we will work together to resolve this matter. The property has been closed and we provided the service promised.

    Thank you for your understanding.

    Sincerely,
    Joseph T***** [ceo]
    Better Buyer LLC

Better Buyer, LLC is BBB Accredited.

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