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Business Profile

Social Impact Education and Research

Touchstone Research, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Social Impact Education and Research.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I participated in a virtual Fast Food Focus Group on Wednesday, September 5th, which promised $125 for participation. I completed the session but never received payment. I’ve reached out to the company with no response.

    Business Response

    Date: 06/24/2025

    Thank you for sharing *** ********** complaint. We have sent the additional $25. For the record, we responded numerous times and he was already paid $100

  • Initial Complaint

    Date:02/23/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a member of "TOUCHSTONE SURVEY PANEL POLLS" for several years including the time before the merger with the previous panel. Never had not one problem with this panel until now when my account was maliciously deactivated for flagged behavior. My children and I rarely qualify for research projects, surveys or other wise and when do we answer all questions to the best of our abilities without nonsense, incomplete or foolish answers! What seems to be the issues now??????? It is one thing to spend years accumulating enough rewards to cash out the system it is another to flag, tag, and maliciously hurl accusations that are false!!!!!!! It is another if the system is built to never redeem rewards it is another to not let an adult know there is a situation that needs to be remedied!!!!!! It is also another thing to not want to pay what is due!!!!!! This is cyber theft through and through!!!!!!!

    Business Response

    Date: 02/26/2024

    Hi *******,

    We appreciate your reaching out to us and understand your
    concerns. We want to assure you that at Panelpolls, our priority is to maintain
    a fair and trustworthy environment for all our members.

    Upon reviewing your case, we recognized that our automated
    data quality checks identified discrepancies in some of your survey responses,
    which led to the deactivation of your account. This is a standard procedure we
    have in place to ensure the integrity of our surveys. However, after a thorough
    re-evaluation, we acknowledge that your overall participation has been in good
    faith.

    We are pleased to inform you that we have reactivated your
    account.  We apologize for any
    inconvenience or frustration this situation may have caused. Our team is
    continuously working to improve our processes to enhance our members'
    experience.

    Thank you for being a part of the Panelpolls community,
    *******. Your participation is immensely valued, and we look forward to your
    continued engagement with us.

    Warm regards,
    Touchstone Research

    Customer Answer

    Date: 02/27/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    I also appreciate the expedited resolution of this situation! I understand quality control is of the upmost importance to being a panelist on any panel and will make sure to continue to live up to the community standards as according to terms and agreements!

    Sincerely,



    ******* ** *******

Touchstone Research, Inc. is NOT a BBB Accredited Business.

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