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Business Profile

Auto Repairs

Unique Autoworks and Collision LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON 3/25/2024 i TOOK MY TRUCK TO GET FIXED AND ON 04/08/2024 MY TRUCK WAS RETURNED TO ME BY Unique Auto Works & Collision, AND THE WORK WAS NEVER DONE, i PICKED UP MY TRUCK AND HAD TO BING IT RIGHT BACK, NONE OF THE WORK WAS DONE, THE COMPNAY ONLY WIPED DOWN THE FRONT AND BACK BUMBER, NONE OF THE MECHANINCAL WORK WAS DONE,

    Business Response

    Date: 09/19/2024

    The vehicle was brought in for auto body  repairs due to an accident. 

    The repairs were paid for by the insurance company. The repairs that the insurance paid for were done in an efficient time for the customer. The customer returned the vehicle and advised something else is wrong. When the vehicle was returned, he was given a given a rental. The rental was paid by the facility not the customer. After viewing the vehicle again, it has been confirmed. It was an overheating problem, not an issue with the repairs I did. The customer did confirm he did buy this vehicle from a family member, brother-in-law. The customer also confirmed he was aware of the overheating problem prior to purchase. The customer did not reach out to the insurance regarding these issues. 

     

     


    Business Response

    Date: 09/19/2024

    Most Recent Message
    Date Sent: 9/19/2024 9:51:32 AM

    The vehicle was brought in for auto body  repairs due to an accident. 

    The repairs were paid for by the insurance company. The repairs that the insurance paid for were done in an efficient time for the customer. The customer returned the vehicle and advised something else is wrong. When the vehicle was returned, he was given a given a rental. The rental was paid by the facility not the customer. After viewing the vehicle again, it has been confirmed. It was an overheating problem, not an issue with the repairs I did. The customer did confirm he did buy this vehicle from a family member, brother-in-law. The customer also confirmed he was aware of the overheating problem prior to purchase. The customer did not reach out to the insurance regarding these issues. 

     

Unique Autoworks and Collision LLC is NOT a BBB Accredited Business.

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