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Business Profile

Car Wash

VIP Wash & Lube

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for VIP Wash & Lube's headquarters and its corporate-owned locations. To view all corporate locations, see

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VIP Wash & Lube has 3 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the monthly car pass and only used it for the month I canceled and then they still charged me $63 for the next month which I did not use and because they took the $63 out of my account I was charged an additional $15 overdraft fee I just really want my $63 back. They’ve been telling me I have to speak to a manager but a manager is never around. This charge was from September 2022

    • Initial Complaint

      Date:08/16/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yesterday I went to get a car wash at VIP car wash located in ********** **. After exiting my vehicle with my daughter I realized I still had my car keys in my hand so I turned back around went to give one of the employees the keys, I reached back over to give them to the employee, but while doing so I didn't didn't notice that I was so close to the machine that washes the car carpets and it snatched my hair and pulled me down. It snatched 4 of my locs out leaving me with multiple bald spots and my hair all chopped up in front. The workers there treated me horribly and showed no sympathy. They told me I have to be more careful and that it was a accident. They treated me as if I put my hair in their machine purposely. Where I was standing at is where the customers are told to go after exciting their vehicles, there’s no signs out there saying you can’t stand there or any caution or warning signs. I asked to speak to a manager and the manager that came told me he couldn’t help me and to return tomorrow which is today so I paid for my car wash and left because I didn’t want to cause any problems and I was with my daughter who witnessed her mom get dragged in by their machine. I returned today and still was treated the same but by a different manager and when I asked who can I contact higher up, I was told the person is on vacation.
      Still no apology and didn’t even offer a refund for my pain and suffering. I feel they took my situation as a joke and was laughing behind my back. Attached are photos right after the incident and then after I put the locs back in but you can see the damage it did to my hair. I ask included pics showing there’s no caution or warning signs or signs saying plz don’t stand here.

      Customer Answer

      Date: 09/12/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ********* *******

      Will be in contact with the business thank you…

    • Initial Complaint

      Date:08/09/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went for an oil change to vip wash and live. I was told there was a leak and they couldn’t change the oil. Then I preceded to drive and after I got off the highway the car started smoking uncontrollably and was covered in oil. This was due to them not putting the oil cap back on the motor and it flowing out of the top of the engine. The engine is not running correctly and is smoking, I would just like to come to a resolution and get it replaced or a settlement of the damages.
      I’ve also contracted them multiple times and have been avoided when I’ve gone there.
      Thank you,
      ****** ****

    VIP Wash & Lube is NOT a BBB Accredited Business.

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