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Business Profile

Heating and Air Conditioning

M & M Heating & Cooling, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for M & M Heating & Cooling, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am owed a $500 reimbursement for a hot water heater that M & M heating and cooling repaired. My wife was told they have the $500 , they placed her on hold for 15 mins then they disconnected her. I've tried repeatedly (over 20 phone calls ) to get them on the phone and they either send me right to voicemail or hang up. We also sent emails with no response. When they did the job I was very satisfied however I'm not sure why they are trying to keep my $500 and not return my phone calls. I just want my $500 back. If you have any questions feel free to call me back. My number is **********. Thank you very much for being the voice of the consumer.

      Thanks,

      ****** *******

      Business Response

      Date: 03/25/2024

      **** ********* ****

       

      MR. ******* has put a complaint about my company on money he thinks he is getting reimburse $ 500.00 to be exact 

      The service call was only  $ 407.20

       

      Mr. ****** called 12/01/2023 that he had no water for 5 days. He stated that he had another company come out  ( ******* ****** *** ****** ******** ** ******** ****** ********** ) supposedly replaced his blower on the water heater. After that service was done MR. ******* still had no hot water and that is  when he contacted M&M Heating & Cooling LLC. That is when i went out there and discovered that he had a faulty gas valve. I informed Mr. ******* that he had a faulty gas valve and that the valve was under warranty and needed to be ordered I explained to Mr. ****** that there will be no charge for the gas valve since it was under warranty but there will be a charge for labor. The next day the hot water heater stopped working and Mr. ******* called and unprofessionally screamed at my staff I called Mr. ******* up and comely said that i will go look at the hot water since i was there the day before found another problem with heater I fixed the heater. I stayed on site until the water heater was satisfied  

       

      Late December Mr. ******* contacted us to see if we can get the blower reimburse that was supposedly replaced by the other company. We contacted ***** and they said if we were not the installing company there was no way this can happen 

      I also explained to Mr. ******* that if a part is under warranty he should not have paid for it 

       

      So with that being said not sure why i have a complaint against my company and why he is not paying his bill 

       

      Please see attached forms 

       

      Let me know if there is anything else you need i have a recording when he called in for the first time if you need that as well 

       

      Thanks for your time    

       

      Nicholas D*******

      M&M Heating & Cooling, LLC

      *** ***** **

      *********** ** *****

      ###-###-####

    M & M Heating & Cooling, LLC is BBB Accredited.

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