Complaints

This profile includes complaints for JJBM Maintenance Irrigation Landscaping LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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JJBM Maintenance Irrigation Landscaping LLC has 2 locations, listed below.

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  JJBM Maintenance Irrigation Landscaping LLC

  153 Deacon St Bridgeport, CT 06607-1030

  
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  JJBM Maintenance Irrigation Landscaping LLC

  230 Wakelee Ave Ansonia, CT 06401-1244

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/19/22- crew came to trim tree branches; while cleaning up they broke the gate exiting the yard. they attempted to repair it but the gate would not open/close properly and kept falling apart which caused concern for the safety of our 3 dogs.
  9/19/22-10/14/22- calls, texts and emails were sent; there was no response from Brian or Omar until I said I was going to have another company come and replace the gate and that I would forward the invoice to JJBM
  10/14/22- Omar called me and we made arrangements for him to replace the gate on Monday 10/17/22.
  10/17/22- My husband and I were at work. Omar and his crew came to replace the gate. He called me to ask me where **** ***** was to go buy the materials needed. There was no communication until he was finished and he called to tell me he was leaving. We did not consent to the digging up the yard nor was that possibility ever discussed. When I returned home, I was devastated to find a huge dirt pile left behind my garage, the broken gate was left in the yard, a large area of our yard dug up to allow the gate to swing open into the yard because the wrong size gate was installed. The photos do not fully show the extent of damage done to our yard. There is a 2" step down into our yard and the dirt hole left behind measures approx 7' x 7'. I called Omar to express my concern and asked when he was coming back to finish and clean up the mess he left. Omar told me he was not coming back. I have sent texts and photos to Brian and Omar and have left messages for 4 days and have received zero response. The only solution acceptable is to fill the hole with the dirt pile that was left in our yard, plant grass, and replace the gate with one that is the proper height to open without having to dig 2" down, They also need to remove the old gate and any other materials.
  We were going to be billed $350. We have not received an invoice and we have not made a payment at this time.
  We should not have to pay someone else to fix their mess.

  Customer Answer

  Date: 11/03/2022

  ***** **** ****** **********************
  ***** ********** ******** ** **** **** **
  *** ********** ***********************
  ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********
  
   
  
  **** ******** 
  
   

  After several calls and text messages, on Sunday, 10/23, I finally received a response from Omar from JJBM Irrigation & Landscaping. 

   

  On Tuesday 11/1, Omar and his crew came to our home and replaced the dirt, planted grass and adjusted the height of the gate to fit the space more accurately. While left with the unanswered question as to why our yard was excavated without a discussion or our consent,  we remain confused by the actions of Omar and the crew from JJBM. As this was the only acceptable solution, we are satisfied with the final outcome but could have definitely done without the added stress and frustration due to the lack of communication.  

   

  Sincerely,

   

  **** ** ******
  
  ************