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Business Profile

Spa

Alchemy Skin Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/27/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/18/23 I gave a check for $405 for 3 facials to Mary B*** d/b/a ******. She offered this prepayment plan. However, she failed to honor/show up for the appointments because they weren’t on her books. I always booked directly with her - not on her booking site. Once she failed to show up saying she didn’t have me booked because she confused me with another ***** but she evidently cancelled me instead. Another time she was there but didn’t have me booked again & she couldn’t take me. Both were rescheduled and $270 used from my prepayment. The final time 11/9/23 I received a confirmation from her booking site, yet she didn’t have me booked and couldn’t take me. She had it on her calendar as 2am! I said “this is the last time I’m doing this”. Her response was “let’s call it a day. I’ll just give you a refund”. As I was leaving she gave me a cleanser and said “don’t give me a bad review”. She later said it was worth $54 but online it’s $38. In no way did I consider that a refund. She did not ask if I would accept it as a refund, and if it was intended as a refund it should have been worth $135 not $38. Now I said I would do the facial. She says she’s booked but “you are welcome to go online & double check”. I did and she had February 21 open for 2-3. She says it’s only ½ hour and her “booking system has to be monitored by me to make sure the times are right”. I did NOT ask for the refund or the cleanser - it was all her volunteering these offers. If she had a no-refund policy it was not disclosed when I gave her the check. As the sole owner, she has the ability to make and change policy. If she had a no refund policy, why did she offer one? None of the missed appointments were my fault - she didn’t show up! She screwed up at least 3 times and I’m paying for it, which I consider theft. I have been put off with excuses for months. To be fair, I want her to be accountable for her actions and words and return the balance of $135 which she offered to me.

    Business Response

    Date: 03/11/2024

    **** *** ***************
    I have received the complaint invoice from a client named ***** *****.
    I have been in business for 8 years here in ** and this client has been extremely difficult to work with from the start. I have always met her demands.


    She has purchased packages before & all the facial were honored with no issues. 
    Her last package she was given 2 facials & the last facial there was scheduling challenges. Unfortunately, sometimes this happens and it’s human error. I felt badly and offered to reschedule & I gave her a product that we sell for 54$ as a partial settlement for that mistake & told her we would reschedule & I assured her it would be done with no mistake. I told her I don’t give refunds for packages or gift certificates. This is Cleary stated when she purchased her last package. 
    I always go over and above to please my clients with extra time and extra massage with the facials. I will mention she had never tipped .
    She continued to text me , multiple times and it was in form of harassment.
    I will be more than happy at this point to settle this up & send her 81$ . As she excepted my 54$ product . I would ask, if possible to have for 30 business days to send her a check as I’m a sole proprietorship. 
    Thank you for your help & consideration ,
    Mary B*** 

    **** **** ** ******

    Customer Answer

    Date: 03/15/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I have NOT "been extremely difficult to work with from the start". "I have always met her demands." I was not difficult nor did I make any demands. As far as tipping, no one I know tips the owner of a business since they establish their own prices and do not have to give a percentage to anyone because they are not working for anyone else. I have been in my own business myself and I charged what I charged - enough to make what I needed - no tip expected. Plus, the value of the item she offered me is online for $38. I have had enough of her excuses and want to move on. 

    Sincerely,

    ***** *****

    Customer Answer

    Date: 05/28/2024

    ***** * *** ****************** ***** ******* *** *** **** **** ** *** ********** *********************** ******** ********* *********

    RE: complaint #********.

     

    Hello,

     

    I have been out of the country since February 27th and just returned and I have not received a check from Alchemy Spa. The latest message code is expired. The last message I received is that Mary B*** will send me $81 and asked for one month. It has been 3 months. Kindly advise. Thank you.

     

    ***** ***** ** ******** ****** **** *** ******** ** *****

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