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Business Profile

Towing Company

D-Mack Towing, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 16, 20**, I/my friends called for a tow to ******* **** *** **** *********** ***** **** ******** **) from the side of the highway about a half mile north of Exit ** on **** *****. We were connected to DMAC Towing through an initial dispatcher, then received a call from the driver. This was a roughly ten minute tow which ranges from ~5.7-7.3 miles according to maps. We explained to the driver that we were on the side of the highway and stuck in neutral. We were assured that would not be a problem. We asked about the quote, and we were told the fee is per mile.

    The driver told us to stay in the car when he arrived over the phone. When we opened the door to speak to him when he got to our location, he again repeated to stay inside the car. We were inside the car when it was lifted onto the tow truck and towed to the dealership still inside the car, on top of the tow truck. This does not seem safe or standard. When we arrived, the driver told us the price was 731 dollars.

    He broke this down by explaining the cost of his vehicle, state taxes, the cost of insurance, state administration fees. The biggest issue is he said there was a fee for not being able to switch into neutral (NOT mentioned over the phone), a highway fee (again, NOT mentioned over the phone). When we explained the situation over the phone, we were told our location and state of the vehicle was not a problem, not that it would incur significant added charges for a ten mile tow. It's worth noting we were presented with the bill while still on top of the tow truck.

    This pricing is NOT transparent. After calling the driver to get a better understanding, we were referred to the owner/manager. She stated that drivers handle the cost, which indicates there is no formal structure for quotes. I am disputing the charges with my bank given we were told the quote was based on a per mile fee without any mention of additional fees.

D-Mack Towing, LLC is NOT a BBB Accredited Business.

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