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Business Profile

Cell Phones

Wrazzle Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phones.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They refuse to ship my items or give me my money back

  • Initial Complaint

    Date:09/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are holding my orders and refund because someone else is using the same address but they account has nothing to do with mine

  • Initial Complaint

    Date:02/13/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company on or about 1/12/24 transferred my ACP credit from my internet provider to them with out my consent, approval, request or even "Correct" contact information. The email address that they have on file for me is sooooo far from correct it is almost laughable! They sent a tablet which I have not open NOR activated to my home address. When I contacted them to find out why I was being sent a Device I never asked for or requested, they tried to "Verify" my information. Which I did not give them ANY more information that they could in turn add to their account. The invoice is addressed to "ACP Customer". "New ACP Customer". When I demanded that they send me a return shipping label they requested my email address (Which I declined to give them" they then gave me the email address that they had on file which was a poor attempt of using my name. The email address that they had on file consisted of my First and Last (legal name) and some numbers. I told them that they could send the return label through US Postal mail (Which they VERIFIED the correct mailing address!) Not only did they transfer my service without my knowledge but that in turn caused my current provider to charge me a ridiculous amount that I have no ability to pay. I have no earthly clue where they got my information or how they were able to do this BUT apparently Im not alone as there are already three complaints so far this year! This is INSANITY! and they sent me a bill for the Tablet and the Service.

  • Initial Complaint

    Date:01/16/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* ** *** ***** ** Consumer states ******* transferred her over to this business without her knowledge. The consumer wants this service canceled because none of the phones work. She called them they told her they would call her back but no one has contacted her. Consumer states she should not have to wait for a call back for the service to be turned off.

    Business Response

    Date: 01/24/2024

    Customer has been with us since 8/21 and has been using the service each month we have the call records to show this. I do not really understand what the compaint is. I believe it is becuase the phone is not working but we can see usage on the device. If they can explain more what the issue is or call our customer service number at ###-###-####

  • Initial Complaint

    Date:01/05/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They called me from a different number and offered a free tablet and free phone so I wouldnt have a cell phone bill I told them I'm with ******** and I get $30.00 credit and the guy said it would not effect that and my bill went from $85 a month to $111 so I called and and canelled it and called ****** to not change anything on my bill without my permision.

    Business Response

    Date: 01/30/2024

    The customers account was cancelled once he called back in and notified us of the confusion on the billing of his other account. We did ship the customer the Tablet that they signed up for but it was never returned. 

     

    ****************************************************************************************************************************************

     

    We also created a return label that was sent to the customer but the device was never returned

    ********************************************************************************** 

  • Initial Complaint

    Date:12/27/2023

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********



    I am rejecting this response because:

    These People are lying again because before they stole my ACP credit I never heard of them. I did Not contact them to get service from them!!! I called them at the beginning of the month to tell them that I never heard of them and that I didn't sign up with them! I asked them to remove any information they had about me from their system and issue me a refund for the stolen ACP credit. They agreed to remove my information right at that moment and to send my ACP credit back to me. When I called them again at the end of the month when I received  the SIM card I called them again only to discover that they DID NOT remove my information from their system and knew nothing about the refund. I spoke to a female supervisor and she personally removed my information  from their system  ( I Hope! ) and that she would issue me a refund for the ACP credit. To avoid  dealing with me they repeatedly hung up on me and refused to take any of my calls. I started an online chat with them and they gave me the run around and attempted to end the chat. I managed to chat with them a few moments longer and then they ended the chat and will not accept any of my chat requests. They agreed to removing my info from their system and they agreed to the refund at the end of the month. Now they are changing their mind again and I'm not sure if they still have my info or not. I did Not give it to them!  There are 2 **** ******s and I believe  she contacted them to get service and they used my info from the Government ACP site to get it. They made the mistake! I've done nothing wrong and I feel that I'm intiteled  to a refund.



    Sincerely,



    **** ******

    Business Response

    Date: 01/03/2024

    This customer was enrolled on 12/5 and gave all the information that is needed to verify with the federal governments that they can get approved from the ACP program. Items such as DOB, last 4 of social, address, etc. After the customer enrolled we shipped out there sim card for there service 3 days later. The customer called in on 12/18 to cancel the service which we de-enrolled the customer and cancelled the service that day.  

Wrazzle Inc. is NOT a BBB Accredited Business.

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