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Business Profile

Dog Daycare

Woof Pack, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Daycare.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If I could give this business zero stars I would. My dog went there for a little bit and everything seemed fine. Then one day we get a call that he has a little cut on his side but it seems to be fine. Ok...things happen. Then we get another call and they say we need to pick him up because it is worse than they thought. We picked him up and went straight to the veterinarian who had to put our dog under in order to ascertain how deep the gash was. It was about 1 mm away from needing a drain to assist with healing. A bunch of stitches and almost $1000 later our dog was on the mend. We reached out to Woofpack and they admitted that it appeared he hurt himself on a nail sticking out of their fence. Obvious negligence. We requested that they pay the vet bills. They countered with a package of Day Care free days. We did not agree and requested the money because, why would we send our dog back to a place that has nails sticking out for our dog to get injured on. They said they would tell the owner. The owners name is Bob C********* Between my fiancee and myself we must have called and emailed over 10 times. No response from this absentee owner once. The staff there admitted fault multiple times and even stated that the owner Bob wouldn't even return their calls about other things they needed to talk to him about. So we put in a BBB complaint.

Woof Pack, LLC is NOT a BBB Accredited Business.

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