Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased local ********** gift cards for a few friends as a gift. We had an extra that we held on to. This was in May of 2023. I went to use the card finally, and was surprised to find only $30 on the card. This made me wonder what happened. I’ll add that the expiration on the card says 05/29. When I looked at transactions I saw that after one year, they started taking out a monthly $2.50 inactivity fee. It also said it expires 05/28. I have pictures of both of those. At the current rate, the card would be empty in the beginning of 2026.

  Customer Answer

  Date: 01/12/2025

  I was able to communicate directly with the company on this concern and I am happy to report that it has been resolved.

  Thanks for your time and support.

  *****

• Initial Complaint

  Date:07/27/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $25 prepaid ********** Voucher on June 26, 2023 to be used for *** ********* ****** of ****** in *********** **. The card says it is for businesses in ******* ** but when I ordered it online I went thru Giverrang. The site clearly stated it could be used for the Museum. When I went to use it, the museum would not accept it because it says it is for businesses in ******.
  I am very upset about this and feel this site is falsely advertising. I would like a refund of the $25. I have tried contacting Giverrang and they do not answer their phone or return my calls.

  

  Business Response

  Date: 07/27/2023

  Dear BBB,
  
  To clear the record, ***** had called and left a message on our voicemail based support line Tuesday July 25 at 11:45 EST. Our support staff called ***** at 5:58 pm EST that same day. ***** did not pick up so we left her a detailed voicemail message of ~90 seconds explaining that we will definitely help her with a refund but for documentation purposes we were hoping to understand more details about the merchant she was attempting to spend at and whether the merchant a) refused to accept the card b) attempted the card and it did not work or c) other, as this will help us guard against future card redemption issues and customer frustration. We asked ***** to give us a call back at the same line to provide the details requested and we would return her call, or to write us at [email protected] and we would log the complaint properly and then quickly process her refund, while addressing any potential issues on our end. ***** did not leave a voicemail message or email our support. So now we see this complaint. We wish she had returned our correspondence. 
  
  We have gone ahead and issued ***** a full refund of $27.40 today on Thursday July 27 at 10:35 am EST. It was never a question of whether we would refund the customer, as we have a 30-day 100% satisfaction policy and always work with our customers, but rather we try to build relationship with our customers and collect any info that could be helpful that can help future customers. Either ***** did not see our voicemail back to her, or she did not want to communicate with us further, but we did try our best. 
  
  To *****'s point, unfortunately we did realize after her complaint that the museum she mentioned was indeed incorrectly listed in the wrong town. We are unsure how the mistake occurred and are currently investigating. Our card programs support over 18,000 towns and millions of merchants across the US so from time to time mistakes like this can occur. We have since removed the incorrect museum listing from the ****** card program (the museum is correctly list in **********) which solves this issue. We will work hard to ensure it does not occur again. 
  
  Please let us know if this information helps or whether you would like any further details. 

  

  Business Response

  Date: 07/27/2023

  Dear BBB,
  
  To clear the record, ***** had called and left a message on our voicemail based support line Tuesday July 25 at 11:45 EST. Our support staff called ***** at 5:58 pm EST that same day. ***** did not pick up so we left her a detailed voicemail message of ~90 seconds explaining that we will definitely help her with a refund but for documentation purposes we were hoping to understand more details about the merchant she was attempting to spend at and whether the merchant a) refused to accept the card b) attempted the card and it did not work or c) other, as this will help us guard against future card redemption issues and customer frustration. We asked ***** to give us a call back at the same line to provide the details requested and we would return her call, or to write us at [email protected] and we would log the complaint properly and then quickly process her refund, while addressing any potential issues on our end. ***** did not leave a voicemail message or email our support. So now we see this complaint. We wish she had returned our correspondence. 
  
  We have gone ahead and issued ***** a full refund of $27.40 today on Thursday July 27 at 10:35 am EST. It was never a question of whether we would refund the customer, as we have a 30-day 100% satisfaction policy and always work with our customers, but rather we try to build relationship with our customers and collect any info that could be helpful that can help future customers. Either ***** did not see our voicemail back to her, or she did not want to communicate with us further, but we did try our best. 
  
  To *****'s point, unfortunately we did realize after her complaint that the museum she mentioned was indeed incorrectly listed in the wrong town. We are unsure how the mistake occurred and are currently investigating. Our card programs support over 18,000 towns and millions of merchants across the US so from time to time mistakes like this can occur. We have since removed the incorrect museum listing from the ****** card program (the museum is correctly list in **********) which solves this issue. We will work hard to ensure it does not occur again. 
  
  Please let us know if this information helps or whether you would like any further details. 

  Customer Answer

  Date: 07/27/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******