Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from this business that came with a warranty. I purchased an extended warranty. The transmission is malfunctioning. I brought the car in to be serviced & they’re refusing to honor the warranty. My granddaughter was with me when I brought the car in. The manager and salesman were very rude & disrespectful to me & my granddaughter. They were calling my granddaughter derogatory names and the manager approached my granddaughter extremely closely and was screaming in her face. My granddaughter called the police, they arrived & the manager refused to allow the police to look at the video. The investigation is still open. This occurred on 2/11/25. They’re continuing to refuse to provide any information on work that has been done and won’t replace the car. They told me to bring it to a ****** dealer, we attempted to bring it to the ****** dealer also in ******* who said they can’t fix it because the warranty is through Stephan auto mall centre. We have lost several days of work from not having a vehicle.

  

  Business Response

  Date: 02/24/2025

  Customer is in a replacement vehicle at our Stephen ****** store.  We hope to exchange the ****** for our ******.  This should make the customer satisfied as we always endeavor to make all our customers satisfied.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 ** *** from this company on February 1st, 2025. After taking the car home, the following day I received a notification from the car saying low coolant. I was already going to them to have the batteries replaced on the key fob which they said they would do Monday. So I asked if they could top of the coolant as well and they couldn't because they didn't have it. So I went to the nearest **** to purchase some. A few hours later I went to top off the reservoir as you have to let the car cool first. I discovered the coolant was well below the min fill line and it was blue. In the cars manual says nothing but pink fluid should be in there. I called a ** dealership nearby to see what they suggested and they told me not to even drive it. Tow it to them and have a coolant flush immediately before it does harm to the motor. I called stephen ****** today on Feb 4th to see what we could do about it and what ** said. They told me they could only help if I drive it to them and go against the car manufacturers suggestion. I feel like they should have to cover the cost of the tow and flush. How will they even do a flush if they don't have the right coolant? In my opinion it is very sketchy business practice.

  Customer Answer

  Date: 02/04/2025

  After putting this complaint in the company has called me 3 times and I feel like they are just trying to harass me so I haven't answered. I was hoping they would answer through here but they probably wont

  

  Business Response

  Date: 02/17/2025

  Sonny F******, ****** Service Manager spoke to customer and customer was referred to ********** dealership to resolve the coolant issue on his vehicle.

   

  On 2/12/25 Mr. F****** emailed customer and received  no response.

  After several calls to the customer and three voicemessages left by Mr. F****** - customer has not responded to any attempts made  by Mr. F******

  Mr. ******,

  I had tried to reach you by phone to follow up on the issue with the coolant on your vehicle.

  I am sure you are very busy just wanted to see if your coolant issue had been resolved.

  Thank you

  Sonny F******

  Svc. Mgr.

  Stephen ****** ************

   

  Customer Answer

  Date: 02/23/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  They didn't arrange anything with **, I was talking to ** before I even complained to stephen ******. I had to pay $500 for a coolant flush and they found another $500 issue with the car within a  week of owning it. Even ******* ** thinks Stephen ****** should pay the bill because "a good car dealership would." Even ******* knows they don't deserve an A+ rating. I will call them on Monday to see what is gonna happen with my complaint. But at this time it is no where near resolved. 

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 02/26/2025

  Mr. ******,

   

  We spoke on the phone yesterday in regards to the invoice from ******* for the coolant flush.

  can you please forward a copy of the invoice so I can get you reimbursed for the cost of the flush.

   

  If you have any questions please call me at ###-###-####

   

  Thank you

  Sonny F******

  

  Business Response

  Date: 03/05/2025

  Mr. F****** our ****** Service Manager has been in contact with Mr. ****** and is going to reimburse Mr. ****** for the coolant that had to be flushed from his vehicle and hopes to be able to continue to do business with our ****** Dealership in the future.

   

  A check is being mailed to Mr. ****** as of 3/5/25 for $530.32.

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/6/2025 this dealership charged me $3,300 for VIN ETCH on my leased vehicle. According to connecticut state law dealerships are not to charge excessive fees for this service. The average fee for this service is $225. Additionally, as of July 1, 2022, dealerships are prohibited from etching the VIN onto any vehicle prior to its sale or lease without the written consent of the purchaser or lessee.

  

  Business Response

  Date: 01/08/2025

  Stephen Automall Centre will be sending *** ******* a check for $3300 as goodwill adjustment to settle the case.

  Customer Answer

  Date: 01/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** ******* ** I am disabled Iraq war veteran. I have purchased four vehicles from Stephen Automall Centre. One ***** ***** ****** and three *********. The last vehicle purchased was a 2013 ***. The Vehicle went to Stephen's for all maintenance and repairs that it required or that were suggested. Four months after I paid off the vehicle the timing belt broke and the engine was damaged and needed to be replaced at a cost of $8960.10. After that, the rear differential started to make a grinding noise and the Stephens Automall estimated the repair was going to cost $4000. I then went for a second opinion and that mechanic estimated the repair was going to be $2000. After that, a computer module for the front seats needed to be replaced at a cost of $1707.71. Two weeks ago, my wife noticed that the vehicle was leaking oil, the car is now in the shop getting fixed. This has been a huge inconvenience and has been going on for way too long. I feel that since the car was always maintained at Stephen's the damage to the engine from the timing belt could have been prevented. Please Assist. Thank you

  

  Business Response

  Date: 08/07/2024

  On 2/21/24, Mr. ********’ 2013 ********, vehicle identification number ***************** was towed to Stephen ********.  The vehicle mileage was 109,117 miles on the odometer. 
  The engine timing chains failed due to time and mileage wear and caused collateral damage to the engine.  The engine on this vehicle is a low interference engine which means when there is a timing chain failure, it can cause collateral damage to the internal engine parts.  At 109,117 miles, there was no existing warranty remaining on this vehicle.  Stephen ******** replaced the timing chains in an attempt to save the engine but, unfortunately, the collateral damage had already occurred when the timing chains failed.
  The customer was contacted and advised that the timing chain failure caused collateral engine damage and that the vehicle would require an engine replacement.  On 3/7/24, Mr. ******** authorized the replacement of the engine.  Stephen ******** then proceeded to special order the engine assembly from ******* ******.
  Upon arrival of the engine assembly, Stephen ******** commenced the replacement of the engine assembly.  The engine replacement was successful and came with a 3 year / 100,000 mile warranty, whichever comes first.  The replacement was completed on 3/20/23 and the customer was given a $569.00 military discount.
  On 7/29/24, 16 months and 10,549 miles later, the engine developed an oil leak at the oil pan.  Stephen ******** repaired the subject oil leak under the manufacturer engine warranty which is still valid.  In addition, the customer was provided with courtesy transportation for the duration of the repair.  Also, at this service visit, the transmission fluid was leaking from the front transmission seal.  The customer was made aware of this additional leak that was not covered by any vehicle warranty, however, Stephen ******** replaced the transmission torque converter and seal complimentary so that the customer could go on vacation with no vehicle fluid leaks. (retail value of $3712.58)
  The customer took possession of his repaired vehicle on Saturday, 8/3.24 and proceeded on with his vacation.  Stephen ******** has fulfilled the engine warranty repair as obligated.  Thank you
  

• Initial Complaint

  Date:03/25/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my used vehicle (dealer car) on January 13, 2024. I've yet to receive my license plates and registration. I paid for the vehicle in full (see attached receipt) and they said it would take 2 weeks. It's been 10 weeks and this is unacceptable. They are not responding via email and when I speak to a sales manager live, I get the same answer, "We don't know when you'll have your plates and registration - soon we think." How is this possible? I'd like to complete this transaction and not have to deal with this dealership ever again. They NEVER contact me on their own to provide updates. I always have to call and they ignore all emails. I gave them a check for $37.596.27 on 1/13/24 and he said they recently paid off the ****** and recently sent the information to ***. I'm not understanding the hold up and why this is taking so long. It's been 10 weeks. I would like to receive my license plates and registration from ****** (they have to get them from the *** and claim they've sent the paperwork but only recently when it should have been sent a while ago). I've called several times and spoke with the sales manager. He recently told me that the information was only recently sent to the *** and they cannot seem to obtain updates as to where my registration and plates are.

  

  Business Response

  Date: 03/25/2024

  Customer was contacted and satisfied with the results of the conversation and resolution to the complaint.

  

  Business Response

  Date: 03/26/2024

  Registration has been completed and customer picked up plates on Monday March 25, 2024.

  Customer Answer

  Date: 03/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:12/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife & I purchased a new vehicle through Stephen AutoMall Centre. As a part of the purchase agreement, we purchased ******* ********* Ceramic Paint Protection. After we took delivery of the vehicle, we decided to take it to a high end detail center to have the top half wrapped in vinyl to give a two-tone look, 5 days later. We informed the company of what was done to the paint just days prior. Upon receipt of the vehicle they began prepping the car for the wrap. They found that the vehicle did not have the ******* ********* product applied to it. We had them test further and they were certain it was not on the vehicle. To get a second opinion, we took the vehicle to another reputable detail shop to have them test for this product as well. They also confirmed that it was not applied. To make sure everyone was on the same page, we furnished the documents we received from the dealer to both detail shops. We had both companies put their findings in writing for our records. We then took the information from both detail companies to Stephen Automall to see if we can have this remediated, they insisted that they did apply the product and that the other two companies are wrong and do not want to do anything about the situation. We understand that things can happen, which is why we wanted to be sure before we pointed a finger anywhere and got a second opinion. You would think after spending nearly $90,000 at a dealer on a new vehicle, they would be more understanding in this situation. We would just like to have our money for the ******* portion of our bill refunded

  

  Business Response

  Date: 12/28/2023

  Customer was mailed a check (attached) for $1295.00 on 12/27/2023

• Initial Complaint

  Date:09/05/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/26/2023, I went to ******** ********* website to search their inventory. I searched a 250 mile radius for the specific car I wanted. Some ****** dealers have a feature called "*********". This is *********: With *********, you can unlock available savings so the estimate you see online is what you’ll pay at the dealership. Before you even contact us, our payment calculator will show you a line-by-line estimate of your purchase to make sure you’re happy with it. Not all ****** dealers have *********. I received a detail written quote. I called the dealer and asked if the van is still available. They said yes. I said I wanted to buy it. It was late in the day Saturday and their sales manager left. They wanted to get a deposit from me, and we were going to finish Monday. I was OK with this, and then they pulled the bait and switch. They told me the car had a $5K market adjustment. I told them I have a written ********* quote and this is not included. They said the system hasn't been updated yet. they can have a sales manager call me Monday. I called them Monday, they said no. They offered a $3K market adjustment but would not sell it to me for the written quote. WHICH, the written quote is ****!! Many other ****** Dealer's on my search have market adjustments. They have this priced in. Stephen ****** is deceptive. Advertising an exact price and they will not honor it. I'm writing this complaint 1 week later. Stephen ****** still has this van listed online and still has not added their junk market adjustment fee.

  

  Business Response

  Date: 09/05/2023

  It is our Sales Department's policy to price vehicles once they are physically delivered to us.  The ****** you inquired about was physically delivered to us this weekend and priced.  We do not have vehicles listed at or below ****, but the ******** are still selling over ****.

   

  If you would like to contact Steve H****** to negotiate pricing, please call *** *** ****.

  Customer Answer

  Date: 09/06/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  You state that you do not price vehicles until they are on your lot. This is false. You did price your vehicle. Not only did you price your vehicle, you gave it a ********* price. The whole premise behind ********* is full transparency of the price (and more). I have attached an example of how other dealers post their vehicles ethically.

  1. ****** ****** "Contact Dealer for Price". This is what your pricing should have said. I don't expect them to be selling at ****.

  2. ********* ****** "Dealer Advertised Price". They do not have *********. I don't expect their pricing to be as accurate as yours. I called ********* ******. If I was in *****, they sell at ****. Since I'm out of state, they have a market adjustment. This is fine. They never lead me to believe their price to me would be **** because they didn't give me a ********* price. 

  3. ***** ******: *********, ****. They do sell at ****. They currently have my deposit and will sill the next van to me at ****.

  The bait-and-switch tactic from Stephen ****** was very disappointing. 

  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 09/06/2023

   I do apologize there may have been an error in the pricing on our ***** **** website.  The Manager that is responsible for the pricing was away last week and this week.  Based on your rejection response it looks as though you have a deposit on a unit that is not in stock.  In order to put an end to this issue, we are willing to sell you our ****** at ****.  If not, I would like to know what would make **** ****** satisfied?  I have made an attempt to contact him two times today with no success.  What is the best way to reach him?

   

  Sincerely,

  Stephen H******, Assistant ****** Manager

  Customer Answer

  Date: 09/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:08/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5th I spoke with Tom in the service department and explained that I was hearing a rumbling noise each time I accelerated but I wasn’t sure how to schedule an appointment because I don’t know what’s wrong with my car. Tom said I could come in and he would drive my car to see if he could identify what was causing the noise. I came in the next day, Tom drove my car with me and said he believes it was the tire bearing on the left side because each time he veers to the left, the noise worsened. I was relieved because as I was sitting in the passenger seat, I could not hear the noise at all and that’s because it was only on the left side. I asked, if his discovery is correct, how much would it cost to fix the bearing and he said around $600. My appointment was scheduled for 7/12/23 at 1 PM. When I arrived, Tom was not there, and John handled my service details. He began by asking a question that did not make sense to me, which was, what service did you scheduled for today, and I said Tom should have scheduled me for tire bearing service; I also gave him all the details I mentioned above. He then said, that is weird because we don’t usually schedule this kind of service this late in the day. 30 minutes later he came into the waiting area and asked me to sign for the proposed service which stated diagnostic testing for $159.95. I disagreed with the proposed service but signed thinking maybe the noise was not related to the tire bearing. About 20 minutes later, John came to me and said two tire bearings needed to replaced and the cost would be $1,080. My issues with this experience are, why did I have to pay $159.95 to be given the same information that Tom told me about the prior week for free. Also, I believe that only one bearing needed to be replaced because when I sat on the passenger side, I did not hear the noise at all. Both the diagnostic charge and the suggestion that the right-side bearing also needed to be replaced were excessive and offensive.

  

  Business Response

  Date: 08/09/2023

   We apologize for any confusion caused by the initial service representative being on vacation at the time of the customer appointment. 

   

  We will reimburse ** ***** $170.11 in full for the diagnostic charge incurred.

   

  Thank you

  Don B****, Service Director

  Stephen Cadillac Buick GMC

  Customer Answer

  Date: 08/10/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2022 ****** ****** on 6/27/2023. When we picked up the vehicle,we sat for an hour waiting for the registration. The sales rep put the plates on the truck and said we were good they would finalize the registration in the morning as it was after hours They also told us we would have a 90 day free trial for the ****** app which included navigation, security, auto start ect. When we went to sign up we were informed that because the vehicle was a dealer owned or fleet vehicle we are unable to link the vehicle to the app. We reached out to our sales rep on 6/29, 7/3 no resolution. 7/6 we realized we were driving an unregistered vehicle. We contacted our sales rep and were told it would be resolved by the end of the day. 7/7 called to confirm as we were leaving to drive to *******. At that time we were informed that the vehicle was a **** vehicle and they were waiting on the title from ****** for registration. We had traded in our car, which they no longer had, so after speaking with the sales manager they eventually gave us a dealer plate for our trip. ( the plate is not good in ** where we live.) 7/11, 7/18 followed up on both reg and app. No response. 7/28/2023 day we were driving home from ******* we were informed that our insurance was canceled due to not registering within 30 days. Called the dealer requesting a resolution as we needed to drive home and we had signed a waiver so we had no insurance. Cody GM called starting the conversation with I will tell you how this works and you can talk when I'm done.Very unprofessional, He again stating it takes 3 weeks to receive the title and he never heard of ins. canc because of not being registered. When I state it has been 5 weeks, we were never told they did not have a title or there would be a delay in registering the vehicle. We have been patient and now our insurance is canceled, He hung up on me. I sent a message through their website in hopes to speak with someone but no response.

  

  Business Response

  Date: 08/02/2023

  I spoke with the customer *******. I offered a rental. She was happy it was offered but declined. She explained to me that they have a second vehicle they can drive. I explained to the customer we were sending her a $250.00 check for her inconvenience. She is happy to accept that. I also explained that we were waiting on ****** to release the title which has been done as of today. It is being sent via the mail and we should have it within a week and a half and we would send a driver to register the vehicle that day and deliver the plates to her home and put them on her car.  I then spoke with her husband about the connected services and explained how to enable them on his vehicle. Both ******* and Tim are happy with the outcome and ******* said she would log on to the BBB site to update her filing. Please let me know if you need any additional information. 

   

  Steve H******

  ****** Sales Department

   

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2013 ****** **** from STEPHEN AutoMall Center in ******* ** on 09/06/ 2022 for $22,000. I also bought with it the ****** Extra Care (extended warranty) with coverage level Gold for $2,395. The name of the salesperson is SAEID H*****I. The vehicle stayed for a long time at the dealer after the purchase date, more than a month, I asked the salesperson about it and he said the service department was waiting for the last part to be delivered, the salesperson didn't give me any details about the missing parts or the state of the vehicle, no one at the dealer gave me the vehicle history report prior to purchasing the vehicle despite the fact I asked the salesperson about it multiple times. I later discovered from the ******** ********* Vehicle History Report that an accident was reported for the vehicle on 09/02/2022 in ************ **, I also learned that the vehicle was listed for sale on 09/08/2022 according to the same report, which is two days after the purchase date 09/06/2022. In addition to the above, and after one week of owning the car, I discovered that the vehicle had three problems: faulty left rear pressure sensor, leaky head gasket, and Axles Rubber Boots cracked and coming apart. I took the vehicle to the dealer for repair on 03/02/2023, I was charged $277.39 to replace the pressure sensor, the extended warranty covered the leaky head gasket only. I called the same salesperson SAEID H*****I and let him know about the issues, but he didn't help offset the charges, he called me back the next day with a negative answer. So, to sum up the above, I have two problems that I want to report and resolve: - Why the salesperson didn't let me know that there is an accident reported for the vehicle prior to purchasing it. I was overpaid for the car because of that, and because the car lost its value because of the reported accident. - Why neither the dealer nor the ****** extended warranty covered for the repair expenses of the above listed problems.

  

  Business Response

  Date: 03/27/2023

  We have notified the customer that we are refunding the $277 he was charaged and fixing his axel boots.

  Customer Answer

  Date: 03/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  The dealership agreed to refund me for the pressure sensor and offered to replace the front axles of the vehicle and perform alignment.

   

  Sincerely,
  
  ***** ******