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Business Profile

Retail Sportswear

Bob's Sport Chalet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Reviews

This profile includes reviews for Bob's Sport Chalet's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bob's Sport Chalet has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 4 Customer Reviews

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    Review Details

    • Peter H

      Date: 05/31/2023

      Ordered a pair of snowboard boots and bindings. 2 weeks after the order I got a email saying that they could not find the items ordered and refunded my money. Then I started to get fraudulent charges on my credit card. If you look at other reviews, this seems to be a pattern. Do NOT trust.

    • Mark g

      Date: 04/21/2023

      They Charged me $80 to return a pair of shoes I ordered online through ******* which did not fit This was not stated upfront, nor in the return paperwork contained in the box.

    • Perry G

      Date: 01/17/2023

      I purchased a ***** **** jacket from them on 12/24/22 for $314.00. It arrived damaged with a hole in it. I took pictures and sent them to their customer service. They said to return it. After they received it they only credited me $148.00. They said it arrived used with the smell of cologne and tobacco in the pockets. I never returned it that way. I never wore it, I don’t wear cologne and I don’t smoke. Spoke with Hank in customer service. Asked if I could speak to a manager. He said no one was available. I told Hank my concerns and he said that’s just the way it is and laughed at me. I have spent thousands of dollar’s at their business and this is how they treat dedicated customers. Shame on them. I will never buy anything from them again ever. The ***** **** and ****** need to know about this as well. Terrible company…..

    • Laura H

      Date: 10/24/2022

      BUYER BEWARE:
      Items shown on the website for order are not items Bob’s Sport Chalet actually has.
      One week after my order was made I still had no order updates so I reached out for information. I was told to continue waiting at least 7 business days for an order upstate.
      After a second week with no updates had passed I emailed again. I was told they didn’t have the item I ordered and thankfully they refunded me.
      It seems Iike a good business would know if they can fulfill an order before 2 weeks have gone by. In addition, had I not reached out several times I’m sure I would have heard nothing from Bob’s Sport Chalet.
      Also, several fraudulent charges were made on my credit card after I ordered at Bob’s Sport Chalet. My credit card company is investigating and I have contacted the BBB.

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