We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window Installation

USA Window Pro

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid the owner in full (cash) which I have a signed receipt for, to replace the glass on a slider. The work was never completed my many phone calls, texts, and emails were never returned. The work was then completed by another contractor and I want my money back from USA window pro

  • Initial Complaint

    Date:08/17/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/27/22 John D******, owner of USA WINDOW Pro, located on **** ********** *** ***** * ******** ** provided a quote for 8 replacement windows at *** ******* *** ** ******** ** for my 95 yr old aunt, ******** *****. As she is on ******** I wrote a deposit check for $2400.00 to order windows. Mr. D***** assured me that work would be completed by August. I spoke with him several times in July & the windows had not yet arrived. Upon my return from vacation 8/10/22 I called Mr D***** & phone was disconnected. I drove to the address & it was OCCUPIED by another buisness. I filed a report with the ******* ****** ***t on 8/14/22. This thief must be stopped & arrested. He is active on social media ******** & last address listed is ** ****** ** ********** I have uploaded picture from ** from 7/31/22 & copy PLEASE help me get my money back as I need to get windows replaced asap. ***** ***** ************

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    John D*****, who I believe is the owner of USA Window Pro came to evaluate a broken window in my home on a Monday 6/27. He quoted a price of $250 to repair and requested a 50% down payment. He said that he would come back that week. He never came or called back. He didn't return phone calls, text messages or emails and basically ghosted me. I found someone else to repair the window a few weeks later.

  • Initial Complaint

    Date:07/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased replacement windows for my home in March2022. This business has closed and never delivered my windows nor refunded my 3200.00 dollars. Does not return my calls, and has never tried to contact me.

  • Initial Complaint

    Date:07/12/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, We met with John D,***** the owner of this business on 5/5/2022.He quoted us $7000 for glass installation and rescreening.He agreed to complete the work in the next month as we had guests arriving.We gave him a &3750 deposit by check.He cashed the check 5/7.He scheduled and cancelled the work several times with manyexcuses.He eventually promised to refund our deposit by 7/8/22,but has made no attempt to do so.He no longer answers phone calls or messages to his work or cell phones. At this point we just want our money refunded as we don’t find him trustworthy at all.We can supply copies of contract and check if needed.Please let me know how best to proceed. Thank you, ***** *** ***** ******

USA Window Pro is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.