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Business Profile

Fitness Center

Club 24 Concept Gyms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for Club 24 Concept Gyms's headquarters and its corporate-owned locations. To view all corporate locations, see

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Club 24 Concept Gyms has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The staff if nice. The gym is fine.
      ??THE BILLING IS HORRIBLE!! Near impossible to cancel. Reported me late AFTER I canceled the membership. They reported to the credit reporting agencies all
      while charging my “backup” credit card membership fees. After talking to them on the phone, I went in to the gym and was going to pay the $10.00 to close out the account. I was told by the manager I had to pay an additional 30 days (extortion) fees for the following month in order for my account to be closed.
      Now I am getting emails telling me I am PAST DUE.
      I am spending MY TIME calling credit card companies, filing disputes, writing the three credit reporting agencies to dispute. I am trying to get this resolves with the manager at Club 24. My account is being held hostage and unable to close while they charge my credit card and ding my credit!! This type of business practice should be illegal.

    • Initial Complaint

      Date:02/14/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attached documentation which includes an email thread between me and the general manager (who I never heard from until I tried to cancel....). Basically, I signed up in November and was unaware of a no-cancellation/refund policy. I am unable to use a gym currently and based on this experience will NOT use a Club 24 gym ever again. I just would like my money back and feel there are bad (and fraudulent) business practices associated with this facility. I had phoned at least twice with questions and each time there were computer issues which prevented them from either sending my contract or helping with my question - until I asked to cancel my membership!

      Thank you for any help you can offer. I have also filed a complaint with the state Dept of Consumer Protection. If you would like a copy of that document, please let me know

    Club 24 Concept Gyms is NOT a BBB Accredited Business.

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