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Business Profile

Furniture Stores

Ashely Homestore

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • N. M.

    Date: 12/29/2024

    I am submitting a formal complaint about Ashley Furniture’s confusing and misleading return policy. When I purchased furniture online, I understood that I could return items within 30 days if they didn’t meet my expectations.
    For on online order, I tried to return a rug to the store within the 30 days from delivery date. The store declined to process the return and directed me to contact customer service. When I did, I was informed that returns must be initiated within 72 hours, which contradicts the stated 30-day return period. This lack of consistency and transparency is highly disappointing.
    I am requesting that Ashley Furniture provide a prepaid return shipping label so I can return the item. It is the store’s responsibility to ensure customers have clear and accessible instructions for returns, which I did not receive. The rug did not meet my expectations, and I expect Ashley Furniture to provide a fair resolution.

Ashely Homestore is NOT a BBB Accredited Business.

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