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Business Profile

Auto Warranty Plans

American Car Protect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Reviews

Customer Review Ratings

3.8/5 stars

Average of 10 Customer Reviews

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Review Details

  • Review fromRebecca B

    Date: 06/17/2025

    1 star
    I purchased this extended warranty on my BMW, the car needed service, I called and was informed that I had to take the car to any shop. The shop tried numerous times to contact the shop to submit the claim with no answer. I called several times and got no answer. frustrated over the situation, I completed the form from the company complaining about the situation. I received a call from David T***** stating that they had paid $400 out of courtesy to my card. The balance for the repair was $2300. I ended up paying $1300. The second time I took my car for repair, same situation. The shop complained that it was impossible to get a hold of them because they would not answer the phone, I made a two-way call, was able to go through, spoke to Mr. T*****, he stated that it will take 24 hrs. for feedback, after 4 days of no feedback, I sent an email. After 4 days, he replied telling me that the service will not be covered. I requested a refund twice over my level of dissatisfaction. They would not grant. This company is not a fraud; they took your money and failed to provide service. What they write in the contract is misleading and with the intention of getting your money. DO NOT BUY THIS WARRANTEE. If you want evidence of what I stated here, I am available to provide emails and shop information for more information on this fraudulent company. You want to throw your money away, please get this warrantee.
  • Review fromShara H

    Date: 05/14/2025

    5 stars
    Had a major issue with my transmission last month, and I was dreading the bill. Thankfully, I had signed up just in time. Claim went through, and I paid almost nothing out of pocket.
  • Review fromDiane H

    Date: 05/07/2025

    5 stars
    Just had my alternator fixed, and everything was covered. Like services
  • Review fromMegan B

    Date: 05/03/2025

    5 stars
    It’s rare to find a warranty company that actually does what they promise. Jessica was super patient and answered all my questions.
  • Review fromClinton P

    Date: 04/29/2025

    5 stars
    Took a bit longer than expected to get a response on my initial claim, but once it was processed, the repair went smoothly. Still very happy I chose American Car Protect.
  • Review fromRonnie R

    Date: 04/17/2025

    5 stars
    Signed up a few months ago, and already had to use the plan for a starter replacement. The customer service rep, Mike, was friendly and fast.
  • Review fromVelma T

    Date: 04/11/2025

    5 stars
    I recently had to file a claim with American car protect, and the process was seamless. My transmission had issues, and I was worried about the repair costs. Thankfully, Mark from their claims team guided me through everything. The approval was quick, and I had my car back on the road in no time. No hassles, no surprises—just great service! Highly recommend them for their reliability and support!
  • Review fromGordon M

    Date: 04/09/2025

    5 stars
    American Car Protect literally saved me thousands on a transmission repair. I honestly didn’t think it would be this easy. Highly recommend them!
  • Review fromRose S

    Date: 04/02/2025

    1 star
    I have been to 615 West Johnson Avenue in Cheshire, and I am unable to find American Car Protect. I also know the picture on their "contact us" page has been fraudulently obtained.
  • Review fromEd A

    Date: 02/12/2025

    1 star

    Ed A

    Date: 02/12/2025

    I purchase a car warranty in January 2025 and I after learning I still currently have a warranty, I cancelled my warranty purchase. In Febuary 2025, Iwas told by American Car Protect that a refund was issued but I checked with credit card company and a refund has not posted. Also in January 2025, I opened a dispute with my credit card company in case I was not refunded. After cancelling my warranty, I've been accused of numerous accusations by American Car Protect stating I'm trying to "defraud" their company, being "oblivious" and "playing games"

    American Car Protect

    Date: 02/19/2025

    Source: Policy
    Note: Transaction ConfirmationTransaction *********** has been successfully ACCEPTED by the system.
    Below is a summary:
    Transaction ID: *********** Payment Method: XXXX5385
    Amount: USD (2,060.00)
    Customer Name: ****** ***** ***. Your file was refunded we spoke to you every step of the way until you filed a dispute after you received your refund. Stop trying to double dip and trying to collect your refund twice. It was already processed. Attached is the transaction number. Thank You

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