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Business Profile

Endocrinologist

Dr. Richard D. Kayne MD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Endocrinologist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the executor of the estate of ****** ********, who died in Dec 2023 and was a long-time patient of this medical practice. The estate has received monthly bills for a charge dating back to 2020 that was paid. I have called the office, spoken with the billing manager, texted the billing manager (at her request) all the documentation related to this and yet I continue to be billed.

  • Initial Complaint

    Date:01/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a recurring issue. I only go to this Dr. once a year and every year, I receive invoices for the copay that I already paid for on the day of my visit. This last visit, I have called numerous times & each time, they just took a message with no call back. Instead, I continue to get invoiced and now it's 121 days last due & should NOT be going into collections. It was already paid the DAY OF SERVICE! Even asked for Dr. Kayne himself to call me and I never received a call.

    Attached is my credit card billing statement showing the amount paid.

Dr. Richard D. Kayne MD is NOT a BBB Accredited Business.

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