Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item and paid $55.98 for expidited delivery on 6/26/2025. Seller used *****. On the ***** form I can see that it was sent Standard Express, as opposed to the Overnight option that, on ******, was what I selected and paid for.
  
  Seller has refused to refund the amount, despite showing on the site that it would have a delivery date of 6/28/2025.
  
  To date, I have still not received the item. (6/30/2025 8:58 AM EST)
  
  Customer service was rude and unhelpful, putting the responsibility back on ****** and *****. Stating: "Note, when ordering *****, the weekends are not shipping days for them
  So today, 6/30/25, would be the correct day in their eyes, unfortunately", which is an entirely false statement as ***** offers 7 day shipping.

  Business Response

  Date: 07/01/2025

  Good Afternoon and Thank you for the opportunity to provide feedback
  and insight regarding ****** along with ***** shipping information. We always
  try to respond and resolve any potential issues, one could only wish that all
  transactions were a 100% success all the time. New Designz Inc./NDZ maintains a
  solid, highly respectable reputation along with a very strong positive feedback
  profile across all marketplaces. I am aware second hand and understand the
  frustration this customer exhibited while calling our offices. This person
  demanded a refund of his shipping cost, which I understand but our shipping
  services offered, processing was on point. We do apologize for any confusion this
  customer may have had regarding ***** shipping options, and could only hope
  this information is well received in hindsight. It appears the problem may fall
  within ****** upon my review. NDZ is not listed or even participating on ******
  as a Fulfilled by seller ***** account, if so this would be a requirement.  The order, details page confirms his chosen
  shipping method along with ****** publishing order details with a potential Saturday
  delivery notice, however not accurate or fair to the customer or even NDZ for
  that matter. On ******, to keep it simple we have pretty much only your basic
  options, meaning NO service enhancements such as Saturday delivery options. NDZ
  Performance has not offered any Saturday delivery options for any service, in
  which case would require an additional fee as part of this enhanced shipping
  service. NDZ processes all orders on time and efficiency for quick shipment,
  one of the leaders in the industry.  NDZ has
  and does provide ***** Next Day Air service, which is what this party selected
  and fact paid for "***** Standard Overnight®". Unfortunately, NDZ
  Performance ****** shipping options are limited. Since our time on ****** or
  any marketplace, NDZ has NOT offered Saturday delivery option or a service option
  such as ***** Priority Overnight which may have offered Saturday delivery for
  an additional fee. Again, we apologize for any hardship or trouble the consumer
  may have faced because of the posted time in transit for his package,
  misleading we understand but we do not control Saturday shipping options as
  they do not exist. Thank you for your time, Respectfully A. B*****

  Customer Answer

  Date: 07/01/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Even today, 7/1/2025, on the ****** page for this exact item, I can see an option for a paid delivery on Saturday, Jul 5th. (Please see the attached screenshot) There is nothing, on the item description or page that would lead anyone to believe the item would not arrive by the time given. 
  
  The link for that to the ****** store is here: *******************************************************************************
  
  This needs to be changed or a better working relationship with ****** needs to be forged to ensure times are met as advertised. I still want back the money that was paid for an expedited process in the amount of $55.98 USD.
  
  
  
  Sincerely,
  
  
  
  ******* ********

  Business Response

  Date: 07/02/2025

  Good Morning, Yesterday, NDZ Performance processed a refund for the shipping amount. Please note,it appears the option that customers see does in fact show Saturday, our apology.  We are making changes to that to reflect NO Sarturday delivery, which is what I thought it was and should have been.  Our apology on this mistake, full refund of shipping costs.  Sincerely. A. B*****

   

  Customer Answer

  Date: 07/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ********

  Business Response

  Date: 07/02/2025

  Hi *******,  My/ our apology for this whole ordeal, this should have never happened, we should have properly resolved the issue upon your call, guess a better understanding of the problem was instrumental on our end. We appreciate the efforts to resolve this case, 1st one ever here.  We are also discussing improvements on customer calls coming in, better understanding issues and reviewing them properly before any comments or suggestions are made.  Thank you for your time, the refund was already processed and you should see it on your end.  Thank you again and have a safe and Happy 4th of July.  Sincerely. A. B***** - NDZ Performance