Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/10/2024 on Monday approximately around 3:30 pm I’m washing my clothes at best laundromat ********** *********** as well as dry not the first time I’ve done laundry at this location. I’m done washing go to dry my clothes the card say declined on outside of location window it says free dry wash must be done on premises. I go get the women who’s a worker im saying to her my card is saying declined so she says well you are using more then one dryer with such bad attitude I said well it shouldn’t matter how many dryers I’m using it says free drying she say you need to pay an walks away

  Business Response

  Date: 06/22/2024

  I personally spoke to the customer and apologized for the attitude of our staff and clarified our drying policy. We have updated our signage to make it clearer going forward. We provided a credit of $20 to the customer and I believe this was satisfactory.

  I copy of the text correspondence is attached.

   

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am visiting my mother and am about to depart in my trailer so I went to launder ALL of my blankets, sheets and comforters. I washed them all and divided them into two dryers for drying. I put 8 quarters into each dryer which was 20 minutes. After 15 minutes I checked a dryer to see if I should add more quarters and the bedding was melted!! I immediately took the clothes out and dumped them on the floor because they were so hot I could not handle them. I stopped the other dryer and the clothes were melted in there also, though not quite as badly. Obviously there is a severe problem with the heat in the dryers. Unfortunately for me, the woman attendant would take no responsibility for the damage. She just laughed and said "too bad, only put in 4 quarters" and laughed again and asked me if I was stupid and said if I had a problem to call the cops and laughed at what she thought was a very funny situation. I asked her to show me the signs where it said to NOT put in more than 4 quarters. She said there are not signs but people just know not to put in more than 4 quarters, then laughed again and said I must be stupid. I told her I have been to many laundry mats and never had that happen so it is not me who is stupid. I then asked her who owned the business. She, once again, laughed at me and said they live in ************* and that was all she was going to tell me. I said that I was not going to let it go, I would file a formal complaint and the owners would be notified about the laundry and about her. She laughed, again, and said that they wouldn't care anyway. I then took a picture of her and left the building.
  I have many pictures of my bedding if you want to see the damage. I estimate the cost of replacing everything at about 400.00. The woman should be fired! The fire marshal should be called too!! I can not tell you how dangerously hot the dryers are there! If that business does not remedy this I am going to call the fire marshal.
  Thank You,
  ********

  Business Response

  Date: 05/25/2023

   

  The facts in the case as stated by the customer are not accurate.  By her own admission, the customer added 8 quarters per dryer.  However, each quarter adds 7 minutes so the total drying time was 56 minutes, not 20.  Each quarter is recorded on an LED readout for the customer to see.  According to our attendant and a regular customer she then left the store.  She was gone much longer than 15 minutes.  Upon her return, the items were in fact damaged.  When she confronted our attendant, she was told to leave the damaged items and her phone number and the manager would contact her.  She refused and demanded $200 dollars and was told that the manager would have to handle this as she could not.  It was at this point that the customer called the attendant “stupid” and that she should learn to speak better English.

   

  I called Ms. ***** and was told by her mother that she was traveling and could not be reached.  I explained to her mother that 56 minutes was too long because most comforters have a care label stating tumble dry low or medium.  I suspect the dryers were on high.  The dryers were checked and no maintenance issues were necessary.  I explained to the mother that this was not our fault but for the sake of customer relations I would give her $200 dollars to settle this matter.  The mother stated she would pass along this information to her daughter Ms. ***** and to date I have received no return call. 

   

  Thank you for the opportunity to respond to this complaint. We have been in business over forty years and take customer complaints seriously. 

   

  Sincerely,

  ***** ******

  Customer Answer

  Date: 05/28/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  THE OWNER IS NOW CALLING ME RACIST!  I WILL HAVE YOU KNOW I AM BI-LINGUAL!  YOU ARE NOT GOING TO DEFAME MY CHARACTER TOO!  YOU CAN TELL YOUR EMPLOYEE TO PUT THAT CARD AWAY.  HOW DARE YOU!!  YOU CHECK YOUR CAMERAS AND YOU WILL FIND THE ONLY ONE LYING IS YOUR EMPLOYEE.  I NEVER LEFT THE BUILDING AND THE MACHINE WAS ONLY GOING FOR 15 MINUTES..... CHECK YOUR CAMERAS SIR.  I DID PUT IN 8 QUARTERS BUT THE ONE MACHINE ONLY GAVE ME 21 MINUTES AND THE OTHER GAVE ME THE FULL TIME, HENCE WHY I HAD TO STOP IT.  THIS IS NOT THE FIRST TIME I HAVE WASHED/DRIED MY BEDDING.  I KNOW HOW LONG IT TAKES TO DRY THEM. I DID NOT THROW AWAY MY EVIDENCE FOR COURT, IN CASE I NEED TO TAKE YOU AND YOUR LYING EMPLOYEE THERE.  I SIMPLY CAN GO TO A WORKING LAUNDRY MAT AND WASH/DRY THE BEDDING WHILE RECORDING IT!  DID YOU NOT THINK OF THIS??  ALSO, YOUR STAR WITNESS WAS SITTING NEXT TO THE BATHROOMS WITH THE TV BLARING AND ON HER PHONE.  I WAS BEING BERATED BY YOUR EMPLOYEE IN THE OFFICE AND NEXT TO IT SO THE LADY WAS NOT EVEN IN THE VACINITY.  LOOK AT YOUR CAMERAS!  MY WITNESS WILL BACK UP THE TRUTH!  ALSO, HAVE YOU NOT READ THE PREVIOUS COMMENTS ABOUT WHAT A LOVELY CHARACTER YOUR EMPLOYEE IS?  AND HER WORK ETHIC?  YOU SHOULD SINCE SHE REPRESENTS YOUR BUSINESS AND THEREFORE YOU.  SHE NEVER ASKED ME TO LEAVE MY BEDDING, SHE NEVER ASKED FOR MY PHONE NUMBER. ALSO, I TOLD HER THAT THE COMFORTER THAT I WAS HOLDING IN FRONT OF HER FACE WAS WORTH 200.00 ALONE, NOT THAT EVERYTHING WAS WORTH THAT. IT WOULD BE CONTRADICTIVE OF HER TO ASK FOR PERSONAL INFO SINCE SHE WOULD NOT EVEN TAKE ANY PROFESSIONAL RESPONSIBILITY FOR ANY PART OF THE SITUATION.  WHEN YOU CALLED MY MOTHER AND TALKED TO HER ABOUT THE SITUATION, WHICH IS TOTALLY INAPPROPRIATE, YOU TOLD HER TO HAVE ME CALL FOR YOUR PERSONAL PHONE NUMBER???? WHY DID YOU NOT GIVE IT TO MY MOTHER? YOU THOUGHT IT WAS APPROPRIATE TO TELL HER HOW YOUR ATTENDANT WAS CALLING ME A LIAR AND HOW YOU BELIEVED HER AND NOT ME BUT DID NOT LEAVE A NUMBER ?!   THEN YOU TELL ME TO CALL THE LAUNDRY MAT TO GET YOUR NUMBER, WHICH I DID, ONLY TO BE TREATED DISRESPECTFULLY AND RUDELY BY THE SAME ATTENDANT WHO, ONCE AGAIN, REFUSED TO GIVE ME YOUR NUMBER! WHAT KIND OF BUSINESS ARE YOU TRYING TO RUN HERE? THIS IS SO UNPROFESSIONAL AND I AM DONE!!  THIS IS WHY YOU GOT NO RESPONSE FROM ME, BECAUSE YOU SET IT UP THAT WAY.  I DO NOT WANT YOU TO EVER CONTACT MY 80 YR OLD MOTHER AGAIN, YOU UPSET HER ENOUGH.  THE BBB HAD MY PERSONAL NUMBER FOR YOU TO CONTACT ME PERSONALLY.  IN CLOSING, I HAVE PHYSICAL PROOF OF THE DESTROYED ITEMS, I HAVE A WITNESS TO CORROBORATE EVERYTHING I SAID AND TO TELL THE TRUTH ABOUT WHAT YOUR ATTENDANT SAID AS WELL AS VERIFY THAT I AM NOT RACIST. I CAN HAVE PROOF OF HOW LONG IT TAKES TO DRY MY ITEMS AND PROOF OF THE CHARACTER OF YOUR ATTENDANT, VIA SEVERAL ONLINE STATEMENTS FROM PEOPLE UNKNOWN TO ME.  IN A COURT OF LAW I WILL ASK FOR 400.00 AS WELL AS AN AMOUNT, UNDECIDED AS OF NOW, FOR DEFAMATION OF CHARACTER, PER YOUR STATEMENT ABOUT ME BEING RACIST.  YOUR ATTENDANT IS OUT OF LINE AND THERE IS NOT A DOUBT IN MY MIND THAT AN IMPARTIAL JUDGE WILL AGREE, AS WELL AS AWARD ME THE MONEY TO REPLACE MY ITEMS. IF YOU WANT THIS TO END NOW THEN I AM WILLING TO WORK WITH YOU A BIT.  I WILL ACCEPT 300.00 OR WE WILL GO TO COURT AS WELL AS I WILL BE INCLINED TO CONTACT SEVERAL OTHER AGENCIES CONCERNING YOUR ESTABLISHMENT.  AGAIN, I ENCOURAGE YOU TO EXAMINE YOUR CAMERAS BECAUSE MOST OF WHAT YOU ARE BANKING ON IS HERESAY FROM YOUR ATTENDANT.  

  ******** *****

  Business Response

  Date: 06/12/2023

   

  Regarding case number ******** involving Ms. *****, we wanted to notify you that a settlement was reached with Ms. ***** in the amount of $300.00.  As stated below, we have been in business over forty years and take all of our customer complaints seriously, we consider the matter closed at this point.  While we don’t agree with the settlement outcome, we wanted to ensure that the Better Business Bureau knows that we resolved the issue.

   

  Sincerely,

  ***** ******

  Customer Answer

  Date: 06/12/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *****