We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

Jones Construction and General Contracting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I hired Josh Jones Construction for a full renovation of our 1964 home. While we were excited about the project, we have encountered several issues that need to be addressed as soon as possible.

    Specifically, we are facing the following concerns:

    Improper Shower Door Installation: Our brand-new shower door was installed incorrectly and is currently hanging. It will not close fully, rendering it unusable. On 9/16/24 Josh texted us to find out if we were available the next day for repair. No call, no show.

    Tile Issues in the Washroom: Staples are protruding through the tiles in our washroom, and there is a piece of tile missing altogether, which affects both the appearance and function of the space.

    Grout Missing from Fireplace: The grout missing from our downstairs fireplace has not been fixed, despite being part of the original scope of work.

    Additionally, we have not received any receipts or documentation for the renovation work, which we need for tax purposes and for any future resale of the home.

    We have made a significant financial investment in this renovation and would appreciate it if these issues could be resolved promptly. We are looking to rectify these problems amicably and within a reasonable timeframe, as we have been waiting for some time and would like to see this matter brought to a close.

    Please let us know when you will be available to address these concerns, as we are eager to move forward and conclude this project on a positive note.

    Thank you for your prompt attention to this matter.

Jones Construction and General Contracting is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.