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Business Profile

Auto Services

Marvin's Midway Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dates of service by Marvin's Midway Auto: 12/23/2021 and 02/02/2022

    Please see attached documentation, which includes explanation for the 'more than one year ago' since I received the last repairs by Marvin's Auto on 2/2/22.

  • Initial Complaint

    Date:02/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My truck was towed by M****ns Midway Auto. After being towed, my truck had visual damage to the rear axil including the rear wheel sensors and the rear brake hoses. This was confirmed by ****. I approached Bert M***** about the damage and he claimed the lights were ON before the tow. I recently had this truck at the dealer for an oil change and service with no lights on the dash. I have visual pictures of the damaged caused by the tow trucks J hooks. Bert M***** claimed fault for the brake hoses being damaged and agreed to replace only the left brake sensor free of charge but would not agree to replace the other brake hose which was visibly damaged or the rear wheel sensors which were visibly damaged on the axil as well. I would like to handle this civilly. I ask that M****ns pay for the following damages. diagnostic from **** $150. wheel speed sensors $130 and labor of $298 as well as reimburse me for the tow of $330. The total debt is $908. It may be mailed to my home address to ******* *******. I plan to take further action with the *** consumer protection department as well as small claims court. This issue is fairly black and white and the evidence speaks for itself. They need to pay for their negligence. Thank you for your time

Marvin's Midway Auto is NOT a BBB Accredited Business.

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