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Business Profile

Health and Wellness

Mawson Wellness & Weight Loss

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an evaluation with Dr. Mawson on July 12th of 2023 for my chronic back spasms, knots, trigger points, scoliosis, and limited mobility with the intention of receiving consistent and effective chiropractic care. Dr. Mawson spent 50-minutes providing extensive and generalized psycho-education about spine health and the impact that it has on nerves during the first appointment ($200) and then conducted a 5 to 7-minute evaluation of this writer's "spine," without ever providing an explanation of this writer's actual and unique back issues. At the following three appointments on, 07/13/23, 07/17/23, and 07/18/23, Dr. Mawson continued to provide more extensive "sales-talk" / psycho-education, spending only nearly 5-7 minutes of "chiropractic care" at each visit and still charging for a full chiropractic session of $50 per appointment. This writer invited a witness to observe the provider, who also agreed that Dr. Mawson was utilizing appointments in a medically unnecessary fashion by making extensive efforts to recruit the witness during this writer's appointment. Dr. Mawson also uncomfortably requested payment before, during, and after providing alleged services and followed this writer all the way to the payment pin-pad at the front desk, then hovered over this writer (uncomfortably) to ensure received payment. During this time, this writer and her witness observed a non-personnel working as a standstill at the reception desk, not knowing how to check-in, out, or bill patients, and allegedly substituting for her lack of staff, though seemed under the influence and was sent home after this writer's appointment, which was Dr. Mawson's last appointment of the day. Furthermore, this writer requested records which Dr. Mawson denies exists, stating that she had not seen this writer "enough times for a treatment plan/diagnosis or even having progress notes of her work with this writer." This writer received no relief and didn't even experience a full 15-minute session.

Mawson Wellness & Weight Loss is NOT a BBB Accredited Business.

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