Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/16/2021 I entered into a contract with Anchor Construction to replace some windows and doors.
  Contract #******. I paid a deposit of 1/2 on this day, $3,291.81. For months afterward I tried
  contacting them and received few if any responses. When I did get a response it was always that
  they were finishing up a deck and would get to me next week or some other excuse. Ironically
  I noticed the people who were having the deck done have also filed a complaint here. Their voicemail
  is constantly full so getting a hold of them was difficult and frustrating. The last contact from
  them in 2021 was on December 22 when I was told they would be calling to schedule the start of the
  work, I never heard from them. As it was now winter I decided to wait until spring to contact them
  again. I began trying to contact them in March and again received no response. I finally threatened
  legal action and then I received an email stating that they needed a formal contract cancellation
  and my money, minus a restocking fee, would be returned within 10 days. Cancellation was sent and
  now 2 months later I have not received my money back.

• Initial Complaint

  Date:08/02/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went under contract with Anchor Construction LLC in June 2021 to have our siding replaced, old deck removed and build a larger/new deck, our front steps replaced, front walk way replaced, and 4 windows replaced. The contract stated that the work would be started within 30 days and completed within 6 months. It took several months to get this company to come out and start the work. The siding and deck were complete by the end of November 2021. The owner of the company, Joe Cleary, told us the rest of the work would need to wait until the spring to be completed due to the ground being frozen. March 2022 we started reaching out to them to find out when they were going to be starting the work and removing all the old wood from our old deck that they left in a pile in our backyard. The company kept pushing the date back time and time again. In July 2022 the materials were delivered to our house and and currently are sitting in our driveway. Its been about 3 weeks from the last time we were able to reach anyone at this company and the work is still not complete. We have left messages and sent text messages to the owner and he has not called us back.