We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Irrigation Design

Water Wizards Irrigation LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Irrigation Design.

Reviews

Customer Review Ratings

3

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Belinda L

    Date: 08/11/2023

    The company has horrible customer service but once (or if) they arrive they do good work. I recently had an 8 am appointment and called them at 9 am to see if they were coming or if I had the wrong day. I was supposed to be the first stop of the day but was told there was an emergency and the technician was just finishing up. He'd come to me next. Three hours later no one showed up so I called again to make sure they still planned to come. I couldn't leave the house until they arrived and it seemed that the technician wasn't just "finishing up". I was told the technician was almost done and he would call my land line when he was on his way. 3 1/2 hours later (at 3:30 pm) I called to find out what was going on. I was told the technician called and I didn't pick up the phone so he wasn't coming. I've now been waiting 7 1/2 hours and used part of that time to vacuum. I assume that's when he called and I didn't hear the phone. I looked at my answering machine and there was no message. I checked the phone logs and he did call 1 time only at 1:30 pmm.
    I immediately followed up with the owner and said I EXPECTED them to have the technician to come out as I waited all day. The owner then told me I had no right to EXPECT anything. He was sick and short a technician. This wouldn't have been a problem if he apologized, told me the truth early on, and had a word with the technician who clearly tried to get out of coming here. I now use a new company with much better customer service. This wasn't the first time I had trouble with them coming out when it wasn't weather related. Things happed and good service keeps the customer informed and is honest with them.

Water Wizards Irrigation LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.