Reviews

Review Details

• Review fromRobert M

  Date: 05/07/2023

  1 star

  Robert M

  Date: 05/07/2023

  I contacted Scott from Coventry Motorcar regarding the above listed VIN. We agreed to the value on the Audi ($54,995) and the trade-in on my **** ******** ****** 
  Scott provided loan rates at month terms. I asked for me a quote given the trade in and received no further response.
  I reached out to Scott who asked if I'd like to include sales tax in the loan. I requested both sales tax in and out of the loan quotes, received no response. I sent Scott a text 7 hours later, "Any update?" I received the response "I'm sorry for the delay, we had a system issue and a bunch of our cars were priced wrong and when corrected still wrong."
  Scott then said "before we go too far the price is $59,995 and not $54,995."
  I reached out to Scott as the way events have transpired did not sit well with me. From my perspective, I reached out willing to buy the car and was asked to pay more. This struck me as a bait and switch approach, which Scott vehemently denied. The lack of communication on his end was dishonest. When I said how I felt, Scott replied: "There was an error with our listing company that effected every car we had listed on 4/28, there was no fraud intended and this was not a bait and switch. If it was a bait and switch situation the car would still be listed at a lower price."
  However, looking at all cars they had listed on 4/28 (**** ******* **** ********* **** ******* * **** ******* **** **** **** **** * only the car I was interested in received a price increase. I asked why was this information not communicated from the start and asked if we could make a new deal given the new price. Scott acknowledged the situation was not good, but regarding the price informed me that several other people have applied for financing at "the correct price."
  I asked for the owner to give me a call as I understand sometimes things can get blown out of proportion. Unfortunately, it has been 2 days and I have heard nothing from either Scott or the owner. I would avoid buying here

  Coventry Motorcar

  Date: 05/08/2023

  After reading the above review, please ask yourself if you’ve ever had a computer or software issue.  Our third party software problem might actually be one of the easiest things to understand in this age of technology however Robert mistook this as “bait and switch ” for a car he was in the process of negotiating.  A very important fact not presented in his review was that Robert did not have a deposit to hold the car, we had not issued a purchase order and most importantly there was no commitment to buy the vehicle as we were merely negotiating a deal. Please also note we have a disclaimer on our listings that states "While every reasonable effort is made to ensure the accuracy of this data, we are not responsible for any errors or omissions contained on this page”.
  
  
  
  
  
  We simply were having a system issue that effected some inventory not being listed incorrectly, photos missing, descriptions not updating and many other glitches that were on the admin side of things.  
  
  
  
  
  
  The listing for the car in question was finally updated on most sites (***** ******* ******** * *********** on 5/1, Robert even sent us a screen shot of the mis-listed price on 5/3 from Edmonds (still not updated) to further highlight we were having a listing feed issue. 
  
  
  
  
  
  Unfortunately after a long string of texts trying to explain the issue at hand, you threatening us with social media and reporting us to the BBB, we felt we were at a impasse so we digress.

• Review fromLisa D

  Date: 04/06/2023

  5 stars
  I purchased a Mercedes from this dealership and the service has been wonderful. Great people that answered and helped with all my questions. I will definitely be back and would recommend them to others.