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Business Profile

Sheds

New England Buildings

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sheds.

Complaints

This profile includes complaints for New England Buildings's headquarters and its corporate-owned locations. To view all corporate locations, see

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New England Buildings has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/24/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was referred to Bill W***** at New England Buildings on August 7th, 2023 I had texted him sent pictures and address on Aug 8, 2023 during our phone conversation. We were scheduled for 8/14/23 and i offered to do it earlier and he texted 8/11/23. After some discussion about the distance which was 18 feet and texting he sent me the estimate #20220 and I texted per his request that I agreed on the terms and ****** him the deposit of $316.83 and purchased the 5 10*4's as requested and the pad was leveled. He showed up very late in the day approx. 3pm. After his attempt to move the shed with his flat bed, he stated that he would have to come back and for me to get permission from the neighbor to use their tree for a winch. I obtained their permission on 8.14.23 He stated he would call me and did on 8.16.23 and said he would get to me the that week and then changed it to the next week. On 8.18.23 i texted him that he was supposed to contact me to confirm that Tuesday was the day, he did not, i tried texting and calling on 8.21.23 to confirm and received at text on 8.22.23 stating hopefully tomorrow I asked him to please confirm with me later that night, he did not. I then texted him 8.22.23, 8.23.23,8.29.23, 9.7.23 and called 8.23 (2) 8.30 (2) and was sent to voicemail and could never leave one because his mailbox is always full. On 8.30.23 I requested a refund through Zelle and on 9.27.23 he did not respond. I also filed a dispute with my bank and they contacted his for a refund and never received a response. All screen shots attached, not only did he not comply with the contract he hasn't refunded my deposit and all of the metal framing is destroyed under my shed due to him not making the runners as described in the estimate. I had to pay another person $700 dollars to have the shed moved as well as purchase PVC for rolling. I would like a refund of my deposit as soon as possible. Thank you. If there is anything additional needed please advise. Thanks!

    • Initial Complaint

      Date:09/15/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a 10x20 post and beam shed and have not received it.
      On 5-27-2023 William L W****** , owner of New England Buildings, Came to my home in ********* to see my shed pad and confirm accessibility to my back yard. Also at that time I gave him a check for 50% of the shed in the amount of $3498.92 . Mr. W****** told me the shed was already under construction, I just had to choose my roof color, Green, and it would be ready in 3 weeks with delivery by July 4 weekend at the latest. which is why I chose NEB because of promised quick build and delivery. Check was Cashed 5/30/2023. As of 9/14/2023 , 16 weeks later, I have not received my shed. Poor communication on Mr. W******s part. I spoke with him approximately 4 times over this time period and each time, I'm told my shed is to be picked up and delivered on a certain day and that day comes and goes with no shed, no communication / response to my calls and texts from Mr. W****** for days/ weeks only to be given an excuse and the same song and dance all over again. I can't keep doing this. I need a shed. I need a refund so I can purchase a shed from a BBB rated shed company

      Business Response

      Date: 10/20/2023

      In regard to this complaint letter ...i just received a notice ....upon going on line to check what it was about... the details  you have are incorrect... we do not even know this person who filed this complaint...  never quoted any job or received any payments The business name is also incorrect as we are not New England Buildings...and we are not William L Willard   .. that is not our company... you have the incorrect business name and owner... .... we would like this corrected immediately as we do not due business this way,.We are New England Building and Remodeling Inc and a different owner  do not have any association with the WIlliam Willard in the complaint  

      please let me know once corrected or if you need anyting further from us.  

      Thank YOu

       

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