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Business Profile

Auto Services

Meagan's Auto, Truck & Equipment Specialist, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** ***** **** dispatched a tow truck to tow my car on 7/19/22. Meagan's Auto, Truck & Equipment Specialist, LLC towed my car from **** ********** ********* ********* ** to **** **** **** in ********** **. The driver did a fine job, however, when he backed the car off his truck, a hook on a restraint chain caught on my front bumper and popped 4 fasteners out. Half of my bumper is now bouncing when I drive. It clearly needs to have the fasteners reinstalled. At this point, I'm sure it's a very minor job, but it will surely get worse if I keep driving it. I explained what had happened to the driver; he indicated that the bumper was "...in bad shape to start with." I can assure you it was in perfect shape. My car will be classified as a classic car within 5 years and I maintain it well. I would never have driven it with a half-disconnected bumper. Also, the manager of the **** **** **** location witnessed the incident and will testify, if need be.

    The next day, I called your ********** 800 customer service line and reported the incident. The gentleman who took the call said the didn't know how to proceed, but would check with his manager and call me right back. It has now been 20 days and I have yet to receive a return call. I subequently called Meagan's directly at least 8 times over the next two days. I always got a message indicating the voice mailbox was full. I then sent a letter, but have yet to hear back. I have to think they're trying to avoid their culpability.

    I would appreciate it if you would intercede so I can get my bumper fixed. I would strongly prefer to settle this informally and before the damage worsens. Thank you!

Meagan's Auto, Truck & Equipment Specialist, LLC is NOT a BBB Accredited Business.

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